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nFocus Solutions Receives Coveted 2012 Stevie(R) Award for Sales & Customer Service(SM)(April 24, 2012)
LAS VEGAS, NV -- (Marketwire) -- 04/24/12 -- nFocus Solutions' Client Support Team was presented with a Bronze Stevie® Award for Front-Line Customer Service Team of the Year as part of the sixth annual Stevie Awards for Sales & Customer Service.
The Stevie Awards for Sales & Customer Service are the world's top sales awards, contact center awards and customer service awards. The Stevie Awards organizes several of the world's leading business awards shows including the prestigious American Business Awards(SM) and International Business Awards(SM).
The award was presented to Isaac Simonis, Operations Manager at nFocus Solutions during a banquet on Monday, February 27 at Caesars Palace in Las Vegas.
Over 1,000 entries from organizations around the world in virtually every industry were submitted to this year's competition. Finalists were determined by the average scores of 93 business professionals worldwide.
"I am very proud of our Client Support and Training Teams for the consistently high level of service they provide to all of our clients," said Ananda Roberts, President & CEO of nFocus Solutions. "The outstanding job performed by our Support and Training teams demonstrates our level of commitment to ensuring the success of each of our clients."
The award called out several winning qualities unique to nFocus Solutions, including its Client Outreach program, its 98 percent first call resolution and its 95 percent service level rating, all of which greatly exceed industry standards.
About nFocus Solutions
nFocus Solutions is the leading provider of performance management, training and outcome measurement solutions. For more than 17 years, nFocus Solutions has successfully implemented solutions for organizations of all sizes, including nonprofits, Fortune 500 companies and city, state and Federal governments. nFocus Solutions serves organizations ranging from small with fewer than 100 individuals, to state-wide deployments serving thousands of individuals, to the U.S. Army where its solutions are used to track the training and mission readiness of more than 1.4 million Soldiers and Civilians around the world.
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