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ista North America Announces Targeted Realignment of Core Businessesista's Multifamily Services Group (MSG) and Business Process Outsourcing (BPO) for Retail Energy Become Two Separate Divisions With Dedicated Leadership Teams (November 17, 2011)
ALPHARETTA, GA -- (Marketwire) -- 11/17/11 -- ista North America, a leading energy and water metering, billing and management company in the US, announced a significant organizational shift aimed at strengthening operational focus and overall performance within its two core business units, Multifamily Services Group (MSG) and Business Process Outsourcing (BPO). This realignment of business segments includes separate dedicated executive teams to ensure strategic focus while enhancing the ista brand.
According to ista North America CEO, Ruediger Neubauer, "Comprehensive analysis shows that our two business units have very distinct customer markets with very different dynamics. By dedicating specific leadership teams, we can better address strategy, positioning and execution to the advantage of our customers. Effectively servicing the needs of our customers is our top priority."
Within the new dual structure, ista's MSG division will be led by newly appointed CEO over MSG, John Lis. In addition, MSG is investing in a dedicated IT team to focus on enhancing MSG-specific offerings like Utility Expense Management (UEM) and online reporting. The group's Sales and Client Services teams are also being repositioned to most effectively address customer requirements. Service production oriented functions will be moved to knowledge centers which will bundle expertise and ensure consistency and reliability of ista's service delivery.
According to, John Lis, "With this shift, our MSG customers will recognize the leaders in the group as the individuals they know and trust. Most importantly, as a separate business unit we are able to focus attention specifically on our MSG clients, improve processes and provide a more robust and consistent offering."
About ista North America
ista is the world's leading company in the metering, billing and management of energy, water and ancillary costs. ista North America serves multifamily, manufactured housing, commercial and retail energy clients throughout the entire process chain. The company addresses the unmet need for energy cost management expertise with a broad scope of services and proven technology to help customers recover, manage and optimize their utility costs.
By leveraging its 100+ years of experience in submetering and utility expense management, ista is uniquely positioned to support both consumers and businesses in the budgeting, management and control of energy and utilities. The global company operates in 25 countries and services more than 11 million meter points.
Learn more: www.ista-na.com.
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