|Page (1) of 1 - 04/07/09||email article||print page|
iEnterprises Releases iExtensions CRM v 7.0 for Lotus Notes(April 07, 2009)
LONDON and MURRAY HILL, NJ -- (Marketwire) -- 04/07/09 -- iEnterprises, the global desktop and wireless customer relationship management (CRM) experts, today released iExtensions CRM version 7.0. This release brings enhancements to many areas of the solution including; searches, the user-interface, mobile support and the ability to create multiple 'Custom' databases. Customers gain faster overall performance and ease of use for both the Desktop and Web-based versions of iExtensions CRM.
"With a fully fledged BPM (Business Process Management) engine built into the CRM, users can easily route and/or automate almost any task," said John Carini, iEnterprises' chief software architect.
Key enhancements include:
Users can now conduct searches using 'friendly field names.' More fields can be moved and/or hidden more easily. Contact records can be updated with email delivery failure information. Documents attached to emails can be quickly searched for. Frequently asked questions (FAQs), technical documents, and web-based training sessions have been enhanced and are available on-line.
Massive Performance Increases and Personalised Experience
Associating related information throughout the entire system can happen within a few clicks. Processes can be automatically assigned by user-defined rules and milestones completed automatically, on a set schedule or triggered by an event.
Users can now add unlimited custom databases or easily incorporate their own. Leave and vacation planning functionality has been added along with expense tracking.
iExtensions CRM v. 7 provides new support for the iPhone, Windows Mobile and BlackBerry smartphones.
IBM Lotus Connections and Lotus Live Integration
Use relationship synchronisation to leverage IBM Lotus Live and Lotus Connections social networking relationships from within iExtensions CRM.
iEnterprises brings companies Lotus Notes CRM desktop Web Based CRM, Construction CRM, Pharmaceutical CRM, wireless BlackBerry CRM, Financial CRM, iPhone CRM, Mobile CRM and Lotus Notes Wireless Application solutions that achieve their CRM vision and drive success. iEnterprises' chief products are the award-winning CRM solution, iExtensions CRM for Notes, wireless CRM application, Mobile Edge and SaaS CRM, Empower CRM. iEnterprises is an IBM premier partner with European headquarters in London, United Kingdom, with a North American office in Murray Hill, New Jersey. For more details, please visit http://www.ienterprises.eu.
IBM and Lotus trademarks of International Business Machines Corporation in the United States, other countries or both. Other company, product and service names may be trademarks or service marks of others.
Copyright @ Marketwire
Related Keywords: lotus notes crm, domino crm, crm software, notes domino, desk top crm, web-based crm, Digital Media Software, Communications, Digital Audio, Smart Phone, PDA, iPods, iphone, Networking, Internet, Management, USA, Marketwire, Apple Computer, Business, Social Networking, Email, england, Other,