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eGain Client Canon U.S.A. to Speak at Gartner Customer 360 Summit

Digital Imaging Leader Will Discuss How eGain Powers Great Multichannel Service Experiences for Canon Customers (March 13, 2012)

SUNNYVALE, CA -- (Marketwire) -- 03/13/12 -- eGain (NASDAQ: EGAN), the leading provider of cloud and on-site customer interaction hub software, today announced that Joseph Warren, Canon U.S.A. Senior Vice President and General Manager, and Ashu Roy, eGain CEO, will speak at the Gartner Customer 360 Summit on Wednesday, March 14 at 4:30 p.m. Eastern time. The presentation will take place in Osceola C at the Gaylord Palms Resort & Convention Center in Orlando, Florida.

Titled "eGain Powers Great Multichannel Customer Experiences for Canon," the session will start with a presentation from Ashu Roy, eGain CEO, about how a multichannel platform with rich sales and service applications helps businesses offer the experiences that customers want. Next, Joseph Warren, Canon U.S.A. SVP and GM, will discuss how Canon delivers memorable experiences across customer touch points using eGain's innovative, knowledge-powered customer interaction suite.

eGain is a Platinum sponsor of the event and will also be available onsite at exhibit booth #8, Florida F. Visitors can learn how eGain is helping leading companies worldwide serve their customers better and sell smarter.

About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. With approximately $45.6 billion in global revenue, its parent company, Canon Inc. (NYSE: CAJ), ranks third overall in U.S. patents registered in 2011† and is one of Fortune Magazine's World's Most Admired Companies in 2012. Canon U.S.A. is committed to the highest levels of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting

About eGain
eGain (NASDAQ: EGAN) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process and grow sales -- across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Interaction Hubs (CIHs).

Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

†Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

eGain Media Contacts
Jamie Abayan

Kristin Miller

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