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cSHARE Taps Critical Reach to Help Manufacturing Customers Increase Aftermarket Profits

cSHARE Customers Will Gain Access to Mission-Critical Product and Service Data Through Wireless Devices (November 20, 2001)
cSHARE, LLC, the newly formed subsidiary of Progressive Computing Corporation, today announced an agreement with Critical Reach, Inc. to resell the Critical Reach Service Suite as part of its cSHARE product line. Critical Reach is a leading provider of Web-centric software solutions for optimizing manufacturing service and spare parts operations.

cSHARE provides solutions that allow companies to "see and share" data, while bridging the gap between traditional ERP products and managed electronic data. Now, through the availability of Critical Reach Service Suite, the company will offer customers unprecedented real-time access to corporate data, such as procurement data found in SAP, 3D/2D CAD drawings, bills of materials, PDM, service and maintenance manuals, and parts catalogs through any Web browser, typically on a laptop or wireless hand-held device.


"In today's economy, companies must do more with less. Our focus is to help clients create lean processes, while maintaining quality, and improve collaboration, while eliminating duplication," said Mark Orzen, cSHARE president. "Ultimately, it is about improving the bottom line, and Critical Reach, with proven experience in delivering measurable ROI to its customers, is the perfect complement to that goal."

The Critical Reach Service Suite tightly links aftermarket sales and service operations to enterprise information systems. The software helps manufacturers improve margins through increased aftermarket sales, longer product life cycles, more accurate spare parts ordering, reduced equipment downtime, increased customer satisfaction and lower overall service chain costs.

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Related Keywords:cSHARE, manufacturing, CAD

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