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Zenprise Launches New Professional Services Offerings and Technical Support Programs at Gartner Symposium/ITxpo 2011(October 17, 2011)
ORLANDO, FL -- (Marketwire) -- 10/17/11 --
- Professional services offerings including consulting, training and QuickStart packages provide expertise to get customers up and running quickly
- Flexible technical support programs tailored to customer need
GARTNER SYMPOSIUM/ITxpo -- Zenprise®, Inc., a leading provider of secure mobile device management software, today from Gartner Symposium/ITxpo 2011, announced two new professional services offerings. These new offerings are designed to help customers get up and running with the policies required to secure their mobile enterprises in place as quickly as possible. The company also introduced two new technical support programs that offer customers flexible access to Zenprise's world-class technical support organization. The programs are tailored to provide support levels that meet the demands of each customer.
"In designing the new professional services offerings and support packages, we focused on how to help customers get the most out of their investments in Zenprise technology," said Chris Doell, vice president of customer success for Zenprise. "The new packages are flexible in order to meet the needs of diverse customers, from enterprises that are just getting started to those tackling secure mobile device management on a global scale. Our offerings are all about choice, and enabling customers to pick the level of services they want and need."
Professional Services Offerings
Zenprise has created a suite of professional service offerings customers may chose from depending on their need. Each offering is designed to ensure that customers are able to install and deploy Zenprise solutions quickly and easily. The offerings include:
- QuickStart Program
The Zenprise QuickStart program is designed to get customers with Zenprise MobileManager up and running as quickly as possible, in their own unique environment. Through the QuickStart Program, customers also receive hands-on product training.
- Mobile Policy Implementation
Zenprise is the only vendor that offers real-time security across all layers of the mobile enterprise -- devices, networks, applications and data. The Zenprise Mobile Policy Implementation service ensures that the security and compliance policies customers need are created and implemented properly in an extended mobile enterprise.
Flexible Technical Support Programs
To provide best-in-class technical support across the globe 24x7x365, Zenprise has launched Gold and Silver support programs, available through both Zenprise's direct response teams and partner ecosystem. With Zenprise's Gold and Silver support programs, customers can choose support packages at distinct service levels covering five broad areas:
- Access and Response
- Priority Definitions and Target Response
- Online Support
- Software Enhancements and Updates
- Strategic Services
About Gartner Symposium/ITxpo
Gartner Symposium/ITxpo is the IT industry's largest and most strategic conference, providing business leaders with a look at the future of IT. For more than 10,000 IT professionals from the world's leading enterprises, Gartner's annual Symposium/ITxpo events are key components of their annual planning efforts. Attendees rely on Gartner Symposium/ITxpo to gain insight into how their organizations can use technology to address business challenges and improve operational efficiency. For more information, please visit http://www.gartner.com/technology/symposium/orlando/index/jsp.
Headquartered in Silicon Valley, Zenprise is the leader in secure mobile device management. Only Zenprise protects all layers of the mobile enterprise, keeping organizations secure and compliant. Zenprise MobileManager and Zencloud let IT say "yes" to mobile device choice while safeguarding sensitive corporate data, shielding the network from mobile threats, and maintaining compliance with regulatory and corporate policies. This gives IT peace of mind, lets executives take their businesses mobile, and makes employees productive while on the go.
Zenprise's extensive list of global customers and partners spans a cross-section of countries and vertical industries including: aerospace and defense, financial services, healthcare, oil and gas, legal, telecommunications, retail, entertainment, and federal, state and local governments.
For more information about Zenprise, please visit www.zenprise.com or follow us on the Zenprise blog (http://www.zenprise.com/blog), Facebook (http://www.facebook.com/zenprise) and Twitter (@Zenprise_Inc).
© 2011 Zenprise, Inc. All rights reserved. Zenprise is a registered trademark and Zenprise MobileManager and Zencloud are trademarks of Zenprise Inc. All third-party trademarks, trade names, or service marks may be claimed as the property of their respective owners.
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