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YouMail Launches YouMail Enterprise VoiceMail SolutionPopular Consumer Service Enhanced With Enterprise-Level Management Controls (April 28, 2010)
ORLANDO, FL -- (Marketwire) -- 04/28/10 -- BlackBerry WES 2010 Conference -- YouMail Inc. (www.youmail.com), provider of digital secretary services for managing mobile voicemail, today announced the launch of YouMail Enterprise, an enhanced version of YouMail's visual voicemail service that allows enterprise customers to manage voicemail -- a critical information asset -- by creating unique Communication Enabled Business Processes (CEBP) around its key features.
YouMail Enterprise is based on the popular consumer visual voicemail service that delivers phone messages to subscribers using standard email. For companies that rely heavily on voicemail, particularly those with customer-facing employees who are unable to answer calls for long periods, YouMail provides a fast and easy way to discreetly check voicemail and forward or reply to messages via email from a mobile phone or laptop. With the Enterprise version, companies can leverage the value of YouMail across their employee base and gain additional management controls to meet corporate security, archival and compliance requirements for voicemail as with their other corporate information assets.
Features of YouMail Enterprise include:
- Unlimited voice-to-text message transcription with the highest accuracy rates in the industry
- V-blast feature to send a voice message to a group of mobile phones, all at once
- Drop-box support to route messages from general information or department phone lines
- Integration with office PBX and VOIP systems for consolidated voicemail handling
- Management controls and archiving for risk mitigation and compliance
- Enterprise-level account management and billing
- Dedicated technical support
"Many employees from large enterprises, including forty-eight of the Fortune 50 companies, have individually adopted YouMail for their mobile work needs in order to improve their productivity and responsiveness to customers," said Alex Quilici, YouMail's CEO. "We've now made it easy for enterprises to adopt YouMail across larger segments of their employee base by adding more management features and extending the value of our plans with unlimited transcriptions. The result is greater customer satisfaction and more control over voicemail, a valuable asset that is generally unmanaged today."
One early enterprise adopter of the YouMail service is The Bouma Group, a national design/builder and architectural finishes subcontractor. "With YouMail, we don't have to dial a messaging service. The lengthy process of listening through a string of voicemails to get to the right one is gone," said David Sirrine, IT Manager of Bouma. "Voice messages are transcribed and sent as email or text messages, allowing our staff to reply immediately, even if they are in a meeting or otherwise not able to make a voice call. The result is faster response time to colleagues and customers. Plus, we can maintain better documentation of voicemail messages."
YouMail recently announced an Open API that enables enterprises to integrate YouMail with their business applications -- including CRM systems -- vertical industry applications such as legal, medical or realty systems, office productivity tools and PBX systems. The integration allows voice messages to be saved and archived as text and .wav files along with related customer or account information.
For more information about YouMail Enterprise or the YouMail Open API, go to www.youmail.com.
YouMail turns mobile phone voicemail into a "digital secretary" for handling unanswered calls. With personalized greetings, delivery through text or e-mail, voicemail filtering, and voice-to-text transcription, YouMail saves time, increases productivity, and improves reliability of message handling. YouMail gives users flexible control to retrieve and manage voicemail through mobile applications for iPhone, BlackBerry, Android, Palm, and other smart phones, through a web browser, via e-mail or by calling in from any phone. YouMail provides an ad-supported free service, as well as a set of premium services, including voice-to-text transcription. YouMail is headquartered in Aliso Viejo, California, and backed by Vantage Point Venture Partners and Tech Coast Angels. To learn more or sign up for YouMail's free service, visit http://www.youmail.com or download the YouMail application from AppWorld, iTunes, or Android Market.
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