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Yorktel Creates VP of Customer Experience Position(November 10, 2011)
EATONTOWN, NJ -- (Marketwire) -- 11/10/11 -- Yorktel, the global provider of visual communications services and solutions, recently announced the promotion of Deb Alexander to the newly created position of VP of Customer Experience.
Deb Alexander, newly appointed VP of Customer Experience, noted, "Having worked in customer service for over 20 years and the last 14 in video conferencing, I readily accept the challenges that will come my way in raising the bar of the level of customer satisfaction that Yorktel will be targeting. Yorktel has always exhibited great customer service in the past and it is my intent to make it world class and a key differentiator for Yorktel against anything that is currently offered in the industry today."
David Phillips, President and COO, said, "It is clear from our customers that the general lack of post sales support in the videoconferencing industry has led to less than satisfactory utilization of assets and sub optimal consumer satisfaction. When we started to search for a candidate for this highly sensitive and important position, we wanted someone who completely understood the customer perspective and had the skills and experience necessary to make an immediate difference to our clients. We quickly and collectively felt that the right person for this job was Deb Alexander who has excelled in her ability to focus on the customer in her past role as VP Customer Support."
Deb Alexander joined Yorktel in 2005 as the Bristol-Myers Squibb Global Program Manager, and in 2006, led the relocation of BMS Conference Services to Eatontown and the creation of the Service Delivery Center. Since 2008, Deb has been leading our TMCS and Maintenance Business Units in her role as VP Customer Support.
Yorktel is the global provider of visual communication services and solutions that enhance workforce productivity for the Public and Commercial Sectors. Founded in 1985 and headquartered in Eatontown, New Jersey, Yorktel offers total managed conferencing services, consulting, integration and operational services, professional video production and postproduction for visual communication solutions such as Videoconferencing, Streaming Media, Video on Demand, Digital Signage, Custom Media Studio and Room Design and Multimedia Network Management. Yorktel has worldwide branch offices, a multi-lingual VNOC and a worldwide integration, production and support force. For more information, visit Yorktel online at www.yorktel.com or email at email@example.com. We Make Video Work.
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