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WorkSpace Communications(TM) and AltiGen Communications, Inc. Partner to Deliver a Hosted Contact Center Solution for Microsoft Lync Server 2010(November 04, 2011)
SAN JOSE, CA -- (Marketwire) -- 11/04/11 -- WorkSpace Communications, a leading cloud provider of Unified Communications solutions, today announced a partnership with AltiGen Communications, Inc. (OTCQX: ATGN) (PINKSHEETS: ATGN), the leading provider of integrated Microsoft-based Unified Communications solutions, to deliver a robust hosted, software-as-a service (SaaS)-based contact center solution for Microsoft Lync. The hosted Lync Contact Center can be integrated and deployed with both WorkSpace Communications' hosted Lync offering or with an existing premise-based Microsoft Lync Server solution.
The new WorkSpace Contact Center solution offers clients the ability to integrate the productivity benefits of the Microsoft Lync Unified Communications environment, with the sophistication and efficiency of contact center technology via AltiGen's MaxACD platform. AltiGen's software-based platform offers native Microsoft Lync integration and includes features like Automated Call Distribution (ACD), Auto Attendant (AA), quality monitoring and call recording features, while also integrating the Presence, Instant Messaging and Work-from-Home features from Lync. Through its subsidiary CXO Global Solutions, WorkSpace offers a number of additional contact center support features such as call forecasting, platform administration, enhanced reporting and root cause analysis.
"We're extremely pleased to partner with WorkSpace Communications on this integrated offering," says David Tang, VP of Service Provider Sales & Marketing at AltiGen. "It combines our unparalleled MaxACD contact center solution with the gold standard in unified communications technology to give companies a great suite of productivity, efficiency and flexibility business tools."
WorkSpace Communications was the first to offer the Lync platform in a multitenant environment and now extends its leadership by offering this integrated Lync Contact Center solution. The company's operating model enables it to deliver an enterprise-class suite of integrated communication and collaboration tools to the desktop for the employees of any size firm -- from 1 employee to 1,000+ employees. WorkSpace equips smaller companies with the tools historically only available to the Fortune 1,000, and delivers enterprise-class unified communication and collaboration solutions to major companies. Its blend of cloud and cloud-hybrid solutions positions WorkSpace Communications to meet the needs of a range of companies.
"The integration capabilities between the AltiGen MaxACD and the Microsoft Lync platform provide strong competitive advantages for companies that need both contact center and unified communications capabilities," says Bryan DiGiorgio, CEO of WorkSpace Communications. "We are offering it both as a part of our comprehensive hosted solution and for customers that have their own premise-based environment, consequently meeting the needs of companies at various stages of their platform development."
About WorkSpace Communications
WorkSpace Communications, headquartered in Kansas City, is a leading cloud-based, software-as-a-service provider of voice-enabled unified communications solutions. The company's enterprise-class voice services are uniquely integrated with the Microsoft® Lync Server 2010, Microsoft® Exchange Server 2010 and Microsoft® SharePoint Server. WorkSpace supports clients in reducing communications costs, driving employee productivity and enabling mobility. Through WorkSpace Communications' wholly owned subsidiary, CXO Global Solutions, the company delivers a number of managed services solutions ranging from call center management, to support and end-user training for a client's systems integration efforts. Visit www.workspacecommunications.com for more information.
About AltiGen Communications
AltiGen Communications, Inc. (PINKSHEETS: ATGN) (OTCQX: ATGN) is a leading provider of 100% Microsoft-based VoIP business phone systems and Unified Communications solutions. Having more than 10,000 customers around the world, AltiGen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen's worldwide headquarters is in Silicon Valley, California, with international operations based in Shanghai, China. Local sales, service and support are provided by AltiGen's worldwide network of over 300 certified partners. For more information, call 1-888-ALTIGEN or visit the web site at www.altigen.com.
Safe Harbor Statement
This press release contains forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, including, without limitation, statements regarding the continued market acceptance of our 100 percent Microsoft-based business phone systems and call center solutions, and AltiGen's ability to successfully integrate with Microsoft Lync with MAX ACD which includes features like Automated Call Distribution (ACD), Auto Attendant (AA), quality monitoring and call recording features, while also integrating the Presence, Instant Messaging and Work-from-Home features from Lync. These statements reflect management's current expectation. However, actual results could differ materially as a result of unknown risks and uncertainties, including but not limited to, risks related to AltiGen's limited operating history. For a more detailed description of these and other risks and uncertainties affecting AltiGen's performance, please refer to AltiGen's Annual Report on Form 10-K for the fiscal year ended September 30, 2010. All forward-looking statements in this press release are based on information available to AltiGen as of the date hereof and AltiGen assumes no obligation to update these forward-looking statements.
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