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Whaleback Managed Services Adds New 911 Functionality to Improve Emergency Response

New Features Enable First Responders to Go Directly to Emergency Location (June 25, 2012)

PORTSMOUTH, NH -- (Marketwire) -- 06/25/12 -- Whaleback Managed Services, the leader in managed unified communications services, today announced new 911 services to improve emergency response for businesses, educational institutions, and government facilities. Whaleback's CrystalBlue Unified Communications Service has the ability to send location information to the PSAP (Public Service Answering Point) including street address, building and specific room numbers to enable emergency responders to go directly to the emergency location faster and easier. Simultaneously as the call is placed, a 911 call notification is sent via email and/or text to internal emergency response teams allowing the internal team to initiate action to save time.

Whaleback's new 911 capabilities include:

  • Per phone location designation specific to individual rooms, offices, buildings, and floors for every phone location,
  • Phone differentiation when using shared extensions on multiple phones,
  • Directed Public Service Answering Point call return to the calling phone,
  • Internal 911 call notification to response teams,
  • 911 for off-site phones with local and out of area location designations.

"We are finding that our education customers are very interested in Whaleback's new 911 capabilities. The added features allow 911 calls to be made directly from the classroom and the location notification features eliminate any confusion that may occur during emergency situations," said Robert Molinaro, Vice President for Chorus Communications. "This enables emergency responders to go directly to the classroom or understand where the situation is instead of showing up at the school and not knowing where to go."

CrystalBlue Unified Communications Services gives customers a feature-rich, high quality, enterprise-wide communications system without the expense or headache of installing and managing an on-premise PBX. Its features can be accessed anywhere, anytime from the Internet, mobile network or public telecommunications network. CrystalBlue integrates business-class telephony features, high-definition voice, network services, IP desk phones, messaging, collaboration, mobility, service guarantees, and redundancy with the simplicity of a cloud-based service and the quality and reliability of an enterprise system.


About Whaleback Managed Services
Whaleback Managed Services is a leading provider of cloud-based managed unified communications services for small and medium enterprises. Whaleback's end-to-end, business-class voice services enhance productivity and reduce operational and capital expenses by offering flexible, feature-rich VoIP calling packages, proactive, centralized monitoring and management, and high-touch customer service. Whaleback's optimized cloud-based managed voice services are used by customers with single and multi-site environments in industries including retail, legal, financial, real estate, service, medical, construction, food, tourism and more. For more information about Whaleback Managed Services visit www.whalebacksystems.com.

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Lisa Allocca
Red Javelin Communications
+1 (978) 470-2227
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