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Voxeo and OneReach Come Together to Offer Customizable Multi-Channel Automated Messaging Solution for Small and Medium-Sized BusinessNow Companies of Any Size Can Gain a Competitive Edge With Customer Communications That Are Effective, Easy and Affordable (June 19, 2012)
ORLANDO, FL and DENVER, CO -- (Marketwire) -- 06/19/12 -- Voxeo, the leading provider of Unlocked Communications, announced today that OneReach has been named a Voxeo Connect Certified Partner Application, offering Voxeo's industry-leading multi-channel communications platform to the small and mid-sized business marketplace. OneReach allows companies of any size, even with limited or no technical experience, to create rich inbound and outbound customer communications across any channel, whether it be voice, text, or email.
The OneReach solution is built on Voxeo's industry-leading Prophecy communications platform -- a completely open, standards-driven environment that makes it easy for companies to interact with people in ways that improve service, drive sales, and lower costs. OneReach eliminates the need for any IT knowledge or infrastructure investment, delivering an easy, intuitive drag and drop interface to create a wide range of custom solutions for customer interactions.
"Small businesses thrive on providing greater customer intimacy and higher levels of service," said John Amein, senior vice president of product management at Voxeo. "OneReach sets a new bar in enabling these companies to communicate more effectively, keeping customers informed by whatever communication channel is most convenient for the customer. Now any small business, whether it be a doctor's office or retail store for example, can do campaigns across multiple channels without any technical knowledge or capital investment."
"OneReach allows anyone to create powerful voice, text and email-based communications without the need of a developer," said Rich Weborg, CEO of OneReach. "A user can build a sophisticated voice or text-enabled solution in minutes, track how it performs in real time and then make quick updates. Businesses can manage inbound phone calls, create voice or text-based surveys, schedule appointment reminders or automate a variety of business communications...it's only limited by a user's imagination. Building on the Voxeo platform allowed us to provide a great user experience on a carrier-grade platform and extend our offering with their wide range of features."
OneReach is offering free trial accounts at www.onereach.com/voxeo, so companies can experience how quick and easy it is to build and test a campaign.
The system is managed through a web-based dashboard where companies can create and send notifications such as payment due dates, event updates or upcoming appointment reminders, as well as marketing campaign outreach through text, voice and email. Once campaigns are launched, OneReach gathers and delivers analytics that companies can use to adjust the campaign for increased customer engagement. Additionally, OneReach facilitates interactive, two-way conversation by providing inbound call and texting capabilities that handle incoming inquiries or responses to notifications.
"It's all about offering an exceptional customer experience, and now small businesses have the same advantages of large enterprises for reaching their customers how and when they prefer to be contacted," added Amein.
Voxeo unlocks communications. We loathe the locks that make voice, SMS, instant messaging, Twitter, web chat, mobile web, unified communications and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving -- fueled by a company-wide obsession with customer success. We do so for more than 250,000 developers, 45,000 companies and half of the Fortune 100 from our headquarters in Orlando, Beijing, Cologne, and London. Visit us or join our conversations on the web at www.voxeo.com, blogs.voxeo.com or twitter.com/voxeo.
OneReach creates intuitive software that allows anyone to quickly create, implement and monitor automated communications that increase customer loyalty while decreasing operational costs. OneReach seamlessly integrates voice, text messaging, email and other communication channels into a single communications platform. For more information, visit www.onereach.com
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