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Voxeo Named IBM Alliance PartnerMarket Leaders Join Forces to Bring Business Solutions, Industry-Leading Technology and Value to Contact Centers (May 23, 2012)
ORLANDO, FL -- (Marketwire) -- 05/23/12 -- Voxeo, the leading provider of Unlocked Communications, has been named an IBM Alliance Partner. IBM will resell Voxeo's speech-enabled communications platforms and services, and Voxeo will resell IBM's hardware, software and services to create powerful, unified multi-channel self-service solutions for today's customer-centric companies.
This strategic partnership brings together the right mix of hardware, software, services and talent to develop and deliver solutions that enhance customer experiences, lower costs, improve customer loyalty and drive new revenue on any scale, whether a company is just starting out or deploying a CRM solution to the global marketplace.
"We are excited and pleased to be onboard and working closely with IBM," said Clayton Reed, senior vice president of worldwide sales and marketing at Voxeo. "By combining our expertise in automated customer interaction with IBM's technology integration and project management experience, contact centers all over the world can realize vast growth potential and cost savings while delighting their customers every step of the way."
Additionally, IBM was named a Voxeo Connect Global Partner and will resell Voxeo's on-premise as well as cloud hosted multi-channel communications platform. Customers can also have the flexibility to take advantage of seamless overflow and failover from their premises to the Voxeo cloud for lower-cost bursting, business continuity and disaster recovery needs.
"In today's competitive economy where budgets are tight and customers demand personalized service across multiple channels, it's critical that companies in all industries and of all sizes provide the very best customer experience," added Reed. "We chose to partner with IBM because it allows us a broader distribution channel to deliver our best-in-class self-service capabilities across all interaction channels, whether it be voice, SMS, mobile Web, smartphone apps, or social networks like Twitter. Our customer obsession translates all the way down the line to better products, better outcomes and ultimately better customer experiences."
Voxeo unlocks communications. We loathe the locks that make voice, SMS, instant messaging, Twitter, web chat, mobile web, unified communications and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving -- fueled by a company-wide obsession with customer success. We do so for more than 250,000 developers, 45,000 companies and half of the Fortune 100 from our headquarters in Orlando, Beijing, Cologne, and London. Visit us or join our conversations on the web at www.voxeo.com, blogs.voxeo.com or twitter.com/voxeo.
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