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Voxeo Expands Its Customer-Centric Culture With Appointment of Anne Bowman to New Chief Customer Officer RoleBowman Also Joins CCO Council, Exclusive Think Tank for C-Level Executives (January 18, 2012)
ORLANDO, FL -- (Marketwire) -- 01/18/12 -- Voxeo, a leading provider of Unlocked Communications, today announces the appointment of Anne Bowman to its newly created chief customer officer (CCO) position. Bowman has held leadership positions at Voxeo since 2009, and in her new role, will drive the company's commitment to its customer-centric culture and ongoing success. Bowman also joins the CCO Council, the only member-led, peer-advisory network that offers insight and assistance into critical issues facing CCOs.
As the company's CCO, Bowman will build upon Voxeo's core customer commitment, fueled by a team of motivated and engaged "Voxeons." Her area of responsibilities includes sales, marketing, professional services, customer experience, culture and human resources. She reports to Jonathan Taylor, CEO for Voxeo, and spearheads Voxeo University, a global training program for the company's developers, partners and customers.
"At Voxeo, we practice 'customer obsession.' That means always putting our customers' needs first, with a passion for collaborative problem solving and innovation," said Bowman. "I'm committed to working with creative, energetic people with the common goal of building a company focused on customer needs. My involvement with the CCO Council complements this perfectly by having the opportunity to collaborate with an elite group of like-minded individuals across industries."
Taylor said, "Bowman is a powerful asset for Voxeo's customers because a tremendous part of our success is gauged by their loyalty. That's why we're so proud of our Net Promoter Score, which is the highest achieved by any business software or telecommunications company. The addition of a CCO role at Voxeo will further drive our customer commitment."
Prior to joining Voxeo, Bowman formed TeamSeam Consulting, LLC, focused on the customer experience for venture-backed companies. She also co-founded the Enterprise Hosting Division at Rackspace Managed Hosting (NASDAQ: RAX) where she served as VP and General Manager, responsible for growing their Fanatical Support organization from $10 million to $220 million.
According to the CCO Council, there are less than 450 CCOs in the world. The council includes CCOs from diverse industries, however, the technology sector alone accounts for 26.7 percent of all CCO employment.
Curtis N. Bingham, founder and executive director of the CCO Council, said, "Anne is extremely energetic and passionate when it comes to addressing customer needs and balancing them with Voxeo's strategic goals. Her demonstrated knowledge will be an asset to the membership. Anne's Voxeo background and ability to push the envelope for customer standards makes her a great new addition."
Voxeo unlocks communications. We loathe the locks that make voice, SMS, instant messaging, Twitter, web chat, mobile web, unified communications and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving--fueled by a company-wide obsession with customer success. We do so for more than 250,000 developers, 45,000 companies and half of the Fortune 100 from our headquarters in Orlando, Beijing, Cologne, and London. Visit us or join our conversations on the web at www.voxeo.com, blogs.voxeo.com or twitter.com/Voxeo.
About the Chief Customer Officer Council
The Chief Customer Officer Council was created to provide a safe environment where CCOs can share ideas, concerns, and build best practices that well help them avoid experimenting at customers' expense as they drive more profitable customer behavior, create powerful, customer-centric cultures, and drive sustainable business results. Members benefit from one-of-a-kind peer interaction, the annual CCO Summit, member roundtables, executive briefings, research and resources, and more. For more information on the Chief Customer Officer Council, visit www.ccocouncil.org, email [email protected] or call 978/226-8675.
Office: 407.767.0452 ext. 229
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