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VoicePort Extends Newspaper Customer-Service Offerings to Mobile App(November 30, 2011)
ROCHESTER, NY -- (Marketwire) -- 11/30/11 -- VoicePort, LLC today introduced a mobile app that will allow newspaper subscribers to manage their accounts through their mobile devices.
CircPort Mobile provides newspaper customers the ability to report customer-service issues and delivery problems, manage new subscription starts, place vacation holds, change addresses and select one-time or auto-pay options.
The app also allows newspapers to send notifications directly to subscribers, including sending payment reminders, restart and redelivery confirmations and credit card expiration notifications.
"Consumers expect the ability to interact with customer service centers in the modality that suits them best at that given point in time," said Christopher Mann, president and CEO of VoicePort. "Mobile applications are becoming a key strategy for clients. Our CircPort Mobile application provides a full-service application deployed quickly and easily across all major mobile platforms."
The app, which can be deployed regardless of a newspaper's current inbound IVR or Web Services solution, is directly integrated to a newspaper's circulation database and reports transactions in real time.
The app can be branded to the newspaper and is available across all mobile platforms, including Android, iPhone and Windows® Phone.
For more information about CircPort Mobile, please call 585-248-9289 or email us at email@example.com.
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