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VoicePort Announces Cloud-Based IVR Hosting Services for Newspapers(December 16, 2011)
ROCHESTER, NY -- (Marketwire) -- 12/16/11 -- VoicePort, LLC, a provider of advanced speech recognition systems and customer-service applications for the newspaper and pharmaceutical industries, today announced the launch of its new cloud-based interactive voice recognition service that enables newspapers to provide automated customer-service support services to subscribers with an all-inclusive cost-effective hosting solution.
The cloud-based IVR combines VoicePort's proven CircPort automated IVR services with advanced SIP telecommunications. The solution provides toll free telephone calls into the IVR and any required transfer calls either to the newspaper or to a third party call center, via a SIP refer process, thereby only requiring a single leg call.
This provides lower telecom costs and ensures that calls can be transferred to anywhere the newspaper requires. The cloud solution is also effective in improving containment. In moving the management to VoicePort as an independent provider of the IVR customer service, it allows a paper to maximize IVR containment further reducing third party call center costs.
"As our newspaper clients continue to look at cost reductions in their operation and capital expense, this new cloud-based solution is viewed as a very attractive solution," said Christopher Mann, president and CEO of VoicePort.
As the IVR is completely cloud based, it can be deployed quickly and scaled to meet the growing needs of contact centers.
Other advantages of this hosting service include:
- Eliminating the need for multiple premise devices at different locations consolidating infrastructure, hardware, and network complexity.
- Reduced IT maintenance, support and facility costs.
- System adaptability to existing business communication solutions.
"In providing this cloud-based solution we are now able to offer our clients the proven CircPort Speech IVR solution with unmatched call containment rates," Mann said. "Our newspaper clients typically see containment rates 10 to 20 percent above their traditional touchtone IVRs. Combining this with the SIP-based Telecom it allows a newspaper the ability to reduce its monthly expenses."
The SIP solution can be deployed regardless of the PBX utilized either at the newspaper or a third party call center.
According to the market research firm In-Stat, businesses in the United States will spend more than $13 billion on cloud computing and hosting service by 2014.
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