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Visualware's NetQCheck(TM) Enables Network Testing From Network Devices, Mobile Phones and ApplicationsEmbedded Network Quality Testing Technology Reduces Costs and Improves Customer Retention Through Quick Resolution of Connectivity Problems (September 30, 2009)
TURLOCK, CA -- (Marketwire) -- 09/30/09 -- Visualware Inc., a leading developer of Internet connectivity measurement and analysis solutions, today announced the immediate availability of NetQCheck, a new set of embedded technologies to enable network dependent devices and applications to test and resolve connection quality problems. NetQCheck delivers a highly portable OEM API which can operate on any compliant platform, such as a VoIP phone handset, firewall, multimedia set-top box, mobile phone or PC workstation, providing businesses visibility to key network quality data to identify problems that result in poor application service to the customer.
In effect, NetQCheck "smart enables" any network device or application that is connected to a TCP/IP network so it can accurately test connection speeds and quality, network protocols, and analyze network routes to quickly identify quality issues that affect the customer experience -- all without involvement of the customer.
The new API technology empowers support groups to initiate on-demand testing or continuous connection monitoring from any NetQCheck enabled device or application to one or more points in the network, and instantly analyze test results anywhere via the browser. Through this process, NetQCheck helps to quickly identify and resolve connectivity issues that impact customers, regardless of the customer location, often before the customer is aware of any degraded service.
"Simple loopback tests supported by some devices today is simply not granular enough to resolve the myriad of network problems that occur throughout networks, especially in the last mile. NetQCheck is designed specifically to help resolve connectivity problems that impact quality of service delivery," states Julian Palmer, CTO of Visualware. "This capability provides businesses the ability to isolate problems and accurately measure capacity and performance that occur in the public domain. This is especially valuable in the 'last mile' of a customer connection, which is where the majority of network problems occur and which until now has been exceedingly difficult and costly for businesses to identify and resolve."
NetQCheck is specifically designed to be portable, enabling support of any platform that uses TCP/IP and is reasonably conformant to standards. As an example the embedded technology was moved from a PC to the iPhone without a single modification. More information is available at http://www.netqcheck.com.
About Visualware Inc.
Visualware provides effective solutions that help businesses better manage Internet application performance and resolve connectivity problems. For more information, visit www.visualware.com.
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