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Varolii Receives 2011 Customer Interaction Solutions Product of the Year Award for Improving Patient Engagement in Disease Management and Wellness ProgramsTechnology Marketing Corporation Honors Varolii With Fifth Consecutive Award for Customer Interaction Management Innovations (March 27, 2012)
SEATTLE, WA -- (Marketwire) -- 03/27/12 -- Varolii Corporation, a market leader in customer interaction management, has received the Customer Interaction Solutions 2011 Product of the Year Award by Technology Marketing Corporation (TMC). The 2011 Product of the Year Award recognizes companies which have demonstrated a lasting commitment to customer relationship management strategies through the innovative development of superior products and offerings.
"Varolii was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. The Varolii Enrollment solution has demonstrated excellence as well as provided ROI for the companies that use it," said Rich Tehrani, CEO, TMC. "Customer Interaction Solutions magazine has been recognizing innovative companies for 14 years and Varolii has earned its place with this distinguished honor."
Varolii was recognized for its Varolii Enrollment solution, which helps healthcare organizations enroll and communicate with members, through managed text, voice, email and smartphones. Varolii Enrollment helps healthcare organizations reach patients and members to enroll them in disease management and wellness programs. Effective enrollment is a necessary ingredient for healthcare organizations to communicate with patients in an ongoing basis.
Organizations that deliver disease management and wellness programs spend a large portion of their operational budget trying to connect with healthcare consumers. But most only reach 10 to 15 percent of the most at-risk patients using traditional methods such as direct mail and manual phone calls by engagement specialists. Healthcare organizations that have deployed the Varolii Enrollment report a substantial increase in number of patients that sign up for disease management and wellness programs, at a fraction the cost of traditional outreach methods. With Varolii's Enrollment solution, healthcare organizations have seen a five-fold rise in enrollments and 50 to 80 percent increase in member requests to enroll in programs.
"Timely patient and member communications play a significant role in increasing healthcare program enrollment and participation. Varolii healthcare interaction applications provide organizations a rapid and simplified path to communicate with more patients cost effectively to drive positive health outcomes," said Andrea Austin, vice president of healthcare business at Varolii. "We are honored to receive this award, but not satisfied. We are building out capabilities that add new guided inbound and smartphone applications to our Varolii Interact platform to further improve enrollments and member participation in these important patient care programs."
Varolii Enrollment is a part of the Healthcare Interaction Suite, which utilizes the power of Varolii's rich personalization platform and cross-channel capabilities across mobile, email, text, voice, smartphone and finbound interactions. The Varolii Healthcare Interaction Suite provides a flexible, cost-effective way for healthcare organizations to quickly and efficiently augment member and patient communications.
The Varolii Enrollment solution can now also leverage Varolii 360 to offer a seamless experience across both inbound and outbound communications for patients about disease management and wellness programs. Varolii 360 expands on Varolii's existing outbound solutions to enable organizations to deliver personalized inbound communications that produce high levels of customer satisfaction and answer patient questions more efficiently.
Varolii enables more than 400 organizations to reach consumers or employees in a smart, personalized and cost effective way with its award-winning Varolii Interact Platform. Varolii works with leading Fortune 1000 companies, including three of the top four disease management companies. Varolii healthcare applications generate more than 160 million proactive multi-channel interactions with more than 12 million patients each year. More than 60 healthcare organizations use the Varolii Interact Platform for critical communications to boost program enrollment, engagement and outcomes increase medication adherence and refill volume, and more.
About Varolii Corporation
Varolii is a leading provider of customer interaction management applications. Our cloud-based communication service help organizations more effectively interact with large numbers of customers and employees through voice, text messages, smartphone applications and email, reducing cost of operations and improving service. The company's award-winning Interact platform enables companies to deliver personalized communication on a large scale, achieving better results from fewer interactions. More than 450 companies trust Varolii to manage more than four million interactions every business day. For more information, visit www.varolii.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.
TMC is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world's leading B2B communications event. In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.
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