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United States Coast Guard Standardizes on Avaya(January 05, 2012)
FAIRFAX, VA -- (Marketwire) -- 01/05/12 -- Avaya Government Solutions, a wholly owned subsidiary of Avaya, today announced that the United States Coast Guard (USCG) has deployed Avaya's state-of-the-art unified communications and contact center solutions in its new Centralized Service Desk in St. Louis, Missouri. This is the first project under the USCG's Enterprise Architecture Strategy, which makes use of the Avaya Aura® platform. The USCG plans to evolve their existing voice infrastructure to a SIP-based unified communications architecture to better support their mission requirements for the next quarter century.
The Centralized Service Desk unifies the functions of 11 separate IT help desks that previously operated independently at Coast Guard locations throughout the United States. The Avaya solution, comprised of Avaya Aura® Communication Manager and Avaya Call Center Elite, provides the USCG with optimized call handling capabilities and enhanced reporting, improving service and support to end-users.
"Avaya's communication and collaboration solutions will allow the U.S. Coast Guard to enhance service, improve functionality and reduce costs, all the while leveraging their existing IT infrastructure," said Tim Gentry, senior vice president of civilian sales, Avaya Government Solutions. "For over two centuries, the U.S. Coast Guard has safeguarded our nation's maritime interests in the heartland, in the ports, at sea, and around the globe. We are proud to have been chosen to support their mission requirements."
The Avaya Government Solutions team includes HMS, Communications Products, Inc. and American Systems Corporation.
Avaya, Avaya Government Solutions, USCG, United States Coast Guard, Coast Guard, Avaya Aura, unified communications, contact center
About Avaya Government Solutions
Avaya Government Solutions is a provider and integrator of secure, certified business collaboration and communications solutions, providing unified communications, contact centers and networking to government agencies of all sizes around the world. Avaya Government Solutions leverages its professional services capabilities and cyber-security expertise to create technology platforms that streamline inter-agency communications and bring the right people together in the right context with the information they need. Please visit www.avayagov.com for more information.
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
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