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Unimax Releases New Version of Its Enterprise Telecom Administration Software -- 2nd Nature(R)New Version Delivers Nearly 50 New Features and Strengthens Its Self-Service Telecom Management Tools (January 12, 2012)
MINNEAPOLIS, MN -- (Marketwire) -- 01/12/12 -- Unimax Systems Corporation®, a leading provider of Self-Service Telecom Management tools, Automated Telecom Management, and MAC Administration software, today unveiled a new version of 2nd Nature®, its unified voice administration product.
2nd Nature Integrates PBX, voicemail, enterprise directories, and other databases to centralize telecom management tasks. The new version enhances 2nd Nature's ability to administer single and multi-vendor telecom environments by adding specific functionality to strengthen its reporting dashboard, web services tools, and self-service telecom management. Other enhancements include the ability to rearrange keys and replace the phone type on Cisco Unified Communication Manager® phones, exposing new status fields on Avaya Communication Manager® stations, configuring the handling of extensions on Avaya Modular Messaging®, and many more.
"We have added a significant amount of enhancements to 2nd Nature 7.3," said Teresa Dixon, Unimax Director of Product Management. "Some of the most important involve providing capabilities to expose critical telecom data resulting in greater visibility and productivity. 2nd Nature includes an advanced, web-based telecom dashboard that presents interactive charts, graphs, and reports from PBX, voicemail, and directory data. Our new dashboard enhancements provide greater flexibility in viewing telecom data and then using that data to reduce telecom cost and improve service levels. We have also enhanced our web services. Designed specifically for Telecom and IT departments, voice system integrators, managed service providers, and third party developers, our web services and related software development kit (SDK) include a comprehensive set of tools to create, test, and deploy thin client telecom administration applications. These tools are now more powerful and easier to use than ever."
"The most exciting enhancements of 2nd Nature 7.3 are those that strengthen our leadership in the area of Self-Service Telecom Management," said Phil Moen, Unimax President and CEO. "Self-service tools offer significant expense reduction and improved service levels by giving employees the ability to easily manage their own telecom resources anytime using a browser. This is accomplished through a web-based self-management portal with a configurable workflow and approval process. Examples of what can be managed directly by the employee include resetting passwords and pins, name changes, call forwarding settings, notification methods, mobility options, and many more. Off-loading costly and repetitive telecom administration tasks to the end-user with self-service technology represents a tremendous cost reduction opportunity for IT and telecom departments."
2nd Nature 7.3 also delivers compatibility for new system versions released from supported vendors such as Avaya® and Cisco®.
Unimax believes that administering PBX and voice messaging systems can be far less complex and costly, while delivering much better service levels. We develop Self-Service Telecom Management and Automated Telecom Management solutions. Examples include Self-Service Voicemail Password Reset, Automated On and Off-Boarding, and many others.
Unimax also provides unified MAC administration software to replace the use of native administration interfaces for single and multi-vendor PBX and voicemail systems. Our Unified Voice Administration product called 2nd Nature unifies the management of important telecom administrative functions such as moves, adds, and changes (MACs), transaction auditing, reporting, and much more.
Our solutions reduce operational costs, strengthen security, Increase visibility and control, and improve internal customer service. Unimax's technology is compatible with PBX and voicemail systems from Avaya®/Nortel®, AVST®, Cisco®, and others. Our solutions also integrate voice systems with critical business software such as Microsoft's Active Directory®, human resource applications, call accounting, E-911, and others.
Unimax Systems Corporation is a privately held corporation based in Minneapolis, MN. For more information, please call (800) 886-0390 or visit www.unimax.com.
Unimax, Unimax Systems Corporation, and the Unimax logo are trademarks of Unimax Systems Corporation. All other trademarks herein are the property of their respective owners.
Unimax Systems Corporation
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