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Transitive(R) Joins TSANet to Enhance Customer Experience and Integrate Global Support With Strategic Alliance PartnersCross-Platform Virtualization Leader Joins Global Technology Giants in Multi-Vendor Enterprise Customer Support Network (June 09, 2008)
LOS GATOS, CA -- (MARKET WIRE) -- 06/09/08 -- Transitive® Corporation, the leading provider of cross-platform virtualization software, today announced that it has joined TSANet, the high technology industry's largest vendor-neutral support alliance. Membership in TSANet will allow Transitive to collaborate with its partners and other TSANet members in resolving joint customer service incidents. Transitive, which built the award-winning QuickTransit® enterprise cross-platform virtualization products, sells these directly and through global distributors that include Fujitsu-Siemens Computers, HP and Red Hat.
TSANet is a worldwide, vendor-neutral infrastructure that provides the legal framework and contact database. Using the TSANet process, members agree to collaborate when a multi-vendor problem exists. TSANet allows partners to have a common entry point when contacting partners' support centers in multi-vendor support incidents. TSANet is a behind-the-scenes process, and end-users are typically unaware that TSANet is being used as a mechanism of communication for the solution to their problem.
"Fast, effective customer service is essential for enterprise software vendors, and Transitive is no exception," said Bob Wiederhold, CEO of Transitive. "We have joined TSANet to facilitate rapid resolution of any problems that might arise in a QuickTransit installation, regardless of whether the first call comes to us or to one of our partners. Getting a customer's issues resolved quickly and completely is the primary objective."
"We're very pleased to have Transitive join our multi-vendor support network," said Dennis Smeltzer, executive director of TSANet. "We live in an ever-expanding multi-vendor world, and the industry is continually challenged when it comes to customer support. We believe, and the last decade-and-a-half of experience supports, that establishing collaborative relationships is a powerful and essential aid in raising customer satisfaction."
Transitive's QuickTransit® cross-platform virtualization solutions allow software applications to run on any hardware platform without any source code or binary changes and at speeds comparable to native ports. By deploying QuickTransit on the latest computing platforms, enterprise data center managers can replicate workloads that were previously tied to a single hardware platform and run them unmodified, without incurring the costs and delays of porting projects, and without disruption to end users. Such quick and easy workload replication provides the basis for cost-effective business continuity solutions, including disaster recovery, scalability and dynamic workload re-balancing.
To address the most typical customer deployments, Transitive offers three configurations of its QuickTransit product line: QuickTransit Workstation is intended for use on desktop and laptop PCs; QuickTransit Server is used for large-scale datacenter consolidation projects; and QuickTransit Legacy is a specialized version for application re-hosting from very old legacy hardware running operating system versions that are no longer supported.
Evaluation versions of QuickTransit can be downloaded from the Transitive Web site at: http://www.transitive.com/evaluate.
Founded in 1993, TSANet (Technical Support Alliance Network) is a worldwide support alliance that offers an industry-wide forum to facilitate servicing multi-vendor customers while providing an infrastructure for more efficient multi-vendor problem solving. Membership consists of more than one hundred software and hardware companies, including industry giants such as Dell, EMC, HP, IBM, Microsoft, Novell, Oracle, Symantec, Sun Microsystems, and Unisys. TSANet can be reached at (913) 345-9311 or at www.tsanet.org.
About Transitive Corporation
Transitive is a leader in cross-platform virtualization, and its award-winning QuickTransit technology is built into more than 11 million computers worldwide. QuickTransit allows software applications that have been compiled for one processor and operating system to run on systems with different processors and operating systems, without any source code or binary changes and at speeds comparable to native ports. As a result, QuickTransit allows IT managers to quickly and easily replicate legacy enterprise applications from the original hardware and run them on modern, standardized platforms without incurring the costs and delays of porting projects, and without disruption to end users. This workload replication helps enterprise customers improve business continuity, including superior disaster recovery, scalability and high-availability solutions.
Transitive's cross-platform virtualization technology is the foundation for Apple's Rosetta translation software (built into Apple's Intel-based Macintosh computers) and also for PowerVM Lx86, which is available for all IBM Power Systems enterprise servers. Transitive Corporation is located in Los Gatos, California with a research and development team in Manchester, UK. For more information, please visit Transitive's Web site at www.transitive.com.
Transitive, QuickTransit and the Transitive logo are registered trademarks of Transitive Corporation and/or its affiliates in the United States and other countries. All other company and product names may be trademarks of their respective owners.
(For Transitive Corporation)
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