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Tone Software Scores Top Customer Satisfaction and Performance Ratings in Dun & Bradstreet's Open Ratings Evaluation(January 31, 2012)
ANAHEIM, CA -- (Marketwire) -- 01/31/12 -- Tone Software, an established provider of management and monitoring solutions for business communications, converged networks and host mainframe systems, today announced that it has received high overall scores in a recent Past Performance Evaluation (PPE) from Open Ratings, a division of Dun & Bradstreet. The PPE score is based on survey feedback of verified client references that share experiences and opinions on Tone's performance across several categories. The results are compiled to produce a comprehensive supplier performance report, in which Tone Software received an overall score of 94 out of a possible 100.
"Tone's business philosophy is customer-centric, with our top priority focused on customer satisfaction, and these scores reflect our commitment and success in delivering quality technology solutions that meet our customers' needs and expectations," noted Shirley Balarezo, president of Tone. "To that end, we provide extensive 24x7 support, comprehensive professional services and an interactive product enhancement strategy that incorporates our clients' direct input into our technology development. We truly go the distance for our clients."
Clients surveyed for this evaluation included those in industries such as banking, technology/data processing, manufacturing, and communications. The customer satisfaction metrics that are evaluated include: Reliability, Cost, Order accuracy, Delivery/timeliness, Quality, Business relations, Personnel, Customer support, and Responsiveness.
Tone's technologies include the ReliaTel VoIP QoS and Network Service Assurance solution, used by enterprises, managed service providers (MSPs), and systems integrators to proactively monitor and manage voice quality, performance and service levels of business communications throughout the entire network environment. Tone's host mainframe technologies provide output and print management, automation and systems productivity solutions that directly benefit IT management and support teams, and provide significant cost savings benefits to their overall organizations.
"Today, Tone's technologies are utilized in many of the world's largest global businesses," stated Balarezo. "The PPE is a very credible testimony directly from our clients, stating that they have high satisfaction and confidence in both our technology and our business practices."
Please visit www.tonesoft.com for more information.
About Tone Software Corporation
Tone Software Corporation is a global provider of enterprise-wide business computing solutions that address cross-platform output management, distributed systems management, business communications, and mainframe productivity. Tone's mainframe solutions deliver productivity and cost savings benefits to organizations and the IT teams responsible for managing, automating, supporting, and maintaining the host systems and applications pivotal to their company's operations. Tone's ReliaTel solutions provide managed service providers, value added resellers (VARs) and enterprises with a unified approach for managing and monitoring their voice communications infrastructure, supporting the industry's leading devices and networks from multiple vendors on multiple platforms. For over 35 years, Tone has built an unparalleled reputation for delivering premier software solutions and exceptional customer service and support 24 hours a day, 365 days a year. For more information, go to www.tonesoft.com.
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