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Tone Introduces Cloud-Based ReliaTel VoIP QoS and UC Management Service

Cloud-Based Service Provides Communication Management Benefits; Reduces IT Burden and Lowers Overall Convergence TCO for MSPs and Enterprises (May 15, 2012)

ANAHEIM, CA -- (Marketwire) -- 05/15/12 -- Tone Software Corporation, a leading provider of comprehensive voice quality and network monitoring and management software for converged telecommunications and IT infrastructures, today announced that its ReliaTel® VoIP and UC Service Assurance solution is now available as a cloud-based management service.

The proliferation of cloud-based solutions is revolutionizing the way Managed Service Providers and Enterprise IT organizations are delivering the support and services their businesses and clients require. With limited staff resources and budgets, these organizations are seeking practical strategies to lower costs, and reduce operations and maintenance burdens -- while still ensuring the voice quality and UC service levels necessary to support their businesses and their clients.

The ReliaTel Cloud-based Management Service addresses these issues and more, providing MSPs and Enterprises with cutting-edge technology to manage VoIP QoS, network performance, and UC service levels, without the burden of funding, deploying and maintaining a premise-based business-critical software application.

Maximizing ROI - Stretching Resources
For both enterprises and managed service providers (MSPs), the new ReliaTel Cloud-based service drastically reduces the financial and human resource investments necessary to take advantage of converged communications management. Unlike traditional premise installed software tools and systems, the ReliaTel Cloud service lessens the ongoing support, administration and maintenance burden placed on IT and voice engineering teams. Further, the ReliaTel Cloud-based offering eliminates the need to purchase host hardware and software licenses that require larger, more difficult to obtain capital budget allocations and justifications. Instead, the service can typically be funded from a more accessible operating expense budget. And, because the service utilization fees are based on the size of the environment and assets to be managed, organizations can leverage higher ROI from their communications technologies at a lower Total Cost of Ownership for their communications infrastructure.

"Based on the cost efficiencies that the cloud architecture provides, we designed the ReliaTel Cloud-based Management Service to address pressing business and technical challenges facing both Enterprises and MSPs today -- namely the alignment of the organization's IT and financial resources with their business productivity goals and ROI expectations from advanced communications investments" noted Amit Kapoor, director of strategic technology for Tone.

Positions MSPs to Profitably Address a Broader Range of Clients
For MSPs, the ReliaTel Cloud offering provides a cost effective solution to deliver remote monitoring and management services to a broader range of clients, particularly small to mid-size businesses. Because the cloud service eliminates the need for significant up-front hardware, software and resource investments, MSPs can more profitably pursue new SMB clients with less risk -- delivering affordable services while also protecting their profit margins. Further, the ReliaTel Cloud-based service provides a low-cost alternative to manage smaller SMB client environments in situations where reselling an OEM management service is impractical and unprofitable.

Delivers Advanced Converged Communications Management Capabilities
The ReliaTel Cloud offering includes remote management of faults, QoS, performance, and the network infrastructure, as well as trunk and CDR reporting capabilities for many popular platforms and devices, including Avaya, Nortel, Cisco, and Windows®. Users access the ReliaTel alarm portal, dashboards and reporting facilities through the secure web-based management portal, with full access to alarm handling, performance dashboard analytics, VoIP QoS metrics, and report generation.

The ReliaTel Cloud offering enables users to take advantage of the latest ReliaTel 4.0 enhancements that further optimize operational workflow with advanced performance dashboards, new access plus remote access and prioritized traceroute capabilities. These recently released capabilities help both enterprises and MSPs gain better visibility and early insight into service-impacting issues, while enabling support teams to speed response times and expedite diagnostics and resolution of issues that affect voice and network quality, performance and service levels.

The ReliaTel Cloud offering is available immediately. Please visit for more information.

About Tone Software
Tone Software Corporation is a global provider of comprehensive network monitoring and management solutions for converged telecommunications and IT infrastructures. Tone's ReliaTel solutions provide managed service providers, value added resellers (VARs) and enterprises with a unified approach for managing and monitoring their entire voice communications infrastructure, supporting the industry's leading devices, networks and environments from multiple vendors on multiple platforms. By unifying multi-vendor VoIP QoS and converged network management in one solution, ReliaTel provides the ideal platform for organizations that must cost effectively manage the quality, capacity and service levels of the critical communications systems that drive their business. For more information, go to or follow Tone on Facebook or Twitter.

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Dena Jacobson
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Related Keywords: Tone Software, ReliaTel, cloud, VoIP QoS, managed service providers, SMBs, converged telecommunications, Marketwire, , Financial, Management Services, Business,


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