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Stratus Video CEO Says 24/7 Call Centers Are Next Communications Trend(January 19, 2012)
TAMPA, FL -- (Marketwire) -- 01/19/12 -- What's next for the rapidly evolving field of communications technology? On-demand, high-definition mobile video conferencing linked to a 24/7 call center, says Sean Belanger, CEO of Stratus Video, (www.stratusvideo.com), an industry leader that provides on-demand video interpreting service for hospital patients with limited or no English.
"We are moving into a new era of video technology," Belanger says. "Video conferencing linked to a call center can solve life-or-death problems, like hospital patients who need quick access to a professional interpreter. And it can make life much simpler for both service providers and customers, like the client who can't figure out how to install his printer cartridge.
"We're not far from a future where your Maytag repairman dials into a call center from the field for live video support," Belanger says. "Or the customer herself calls in and is visually instructed on how she can replace the part herself. Instead of the customer and the support person wasting their time struggling to communicate, problems get resolved quickly."
Stratus Video launched in early 2011 as the corporate child of a national video relay services provider for the deaf and hard-of-hearing community. The Z, as that service is now called, was the first to offer 24/7 availability and is utilized in government agencies and businesses across the country, including the Social Security Administration, Boeing Corp. and Wal-Mart.
"The world has gone video," Belanger says. "Video phone technology adaption is increasing at a rapid pace. Every day, 23 million Skype users are on-line; YouTube serves more than 2 billion videos per day. Personal adaption of video is across the all age groups, not just the 14- to 35-year-olds."
Want to look into the future? It's face-to-face contact, now acceptable for business class, on all of your mobile devices.
About Sean Belanger
Sean Belanger is the chief executive officer of Clearwater, Fla.-based CSDVRS, the parent company of Stratus Video, and CEO of Stratus. A graduate of Virginia Tech, he has 30 years' experience in the technology industry. He previously served as CEO of the Paradyne Networks and general manager of 3Coms'network service provider division.
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