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San Diego's NextLevel Internet Delivers 2011 Year in ReviewCompany Excels With Exceptional Customer Service Reviews, Mission-Critical Offerings, Adoption of Privately Hosted VoIP Services, Data Center Expansion, and Managed Internet Infrastructure (January 23, 2012)
SAN DIEGO, CA -- (Marketwire) -- 01/23/12 -- NextLevel Internet, Inc., a leader in mission-critical Internet access and hosted voice services, is pleased to deliver a 2011 year in review and 2012 technology forecast.
"2011 was our most profitable and successful year to date. Not only did we see double digit growth in revenue and client base, but we also increased our number of employees by 26 percent," said Jerry Morris, founder of NextLevel Internet, Inc. "We are continuously adapting and evolving our service offerings to make sure we are providing our B2B clients with the best privately managed voice, Internet, and cloud based data services available in the market. As we look forward into 2012, we see this trend to continue as we will be offering new services to remain ahead of the ever changing needs of our clients."
Customer Satisfaction -- In 2011, NextLevel Internet received the highest recognition for the company's customer service and support. The company scored a Customer Excellence rating of 98 percent in a survey to the company's existing client base. Conducted by Strategic Business Communications, Inc. (SBC) during a three month period from February through April 2011, the outside blind survey asked respondents to rate interactions, transactions and satisfaction levels between themselves and NextLevel Internet.
California Power Outage -- Further expanding on NextLevel Internet's mission-critical offerings; during the massive power outage on September 8, 2011, the company's NextLevel Voice and Co-location services provided uninterrupted service to emergency organizations and first responders. The power outage, which was the largest recorded in the region's history, lasting more than 10 hours left roughly eight million people and thousands of organizations in parts of Southern California, Arizona and New Mexico without power, Internet, and phone access. This disruption of power and the associated loss of connectivity could have resulted in the loss of life, money, or reputation for many of those affected.
NextLevel Voice Adoption Rate -- Introduced as a new service in 2008, NextLevel Internet's flexible hosted voice service, NextLevel Voice saw an increase in revenues of 65 percent during 2011. Clients have installed and retained NextLevel's voice solutions because of the quality, reliability, affordability and disaster recovery (DR) attributes.
NextLevel Voice provides organizations with 10 to 500+ employees the advanced features and security of a sophisticated Private Branch Exchange (PBX) system for a fraction of the cost, with unsurpassed ease of use and zero system maintenance fees.
Data Center Expansion -- In 2011, the company increased access to its new, secure, 88,000 square foot, SAS 70 Type II compliant data center in Rancho Bernardo, CA. The expansion to the new World Trade Drive Data Center followed the relocation of NextLevel Internet's headquarters to North County San Diego in September 2010. SAS 70 Type II compliance certifies that NextLevel Internet's data center has adequate controls and safeguards in place when hosting and processing data for the company's clients.
Managed Internet Infrastructure -- NextLevel Internet's privately managed Clear Channel connectivity options allow businesses with 10 to 500+ employees the ability to control the quality of service (QoS) and class of service (CoS) to include its hosted voice service offerings. NextLevel's mission critical Internet access and 24/7 NOC services are designed to give businesses everything they need to maximize company uptime and headquarter all remote sites.
For organizations that would like to request more information on NextLevel Internet's business-to-business co-location, Internet, hosted voice, and managed data services, please visit www.nextlevelinternet.com.
About NextLevel Internet
Founded in 1999, NextLevel Internet is a business-to-business voice, Internet, co-location, VoIP, and managed data services provider that matches its customers' needs with the highest quality deliverables and customer service available. The company specializes in providing service to companies whose loss of Internet connection will result in the loss of life, money, or reputation.
NextLevel Internet provides only the best clear channel connectivity direct to a fully redundant Tier 1 Internet backbone with unbeatable value. NextLevel Internet is managed and operated 24/7 by seasoned Internet and data professionals who understand that impeccable service is paramount. Certified engineers (CCNA, CCNP, MCSE) and highly trained personnel handle all client requests from complex design and build-out to simple routing, DNS, IP allocation, router replacement, and tail circuit issues directly and immediately. NextLevel Internet monitors its network connections through its Network Operation Center (NOC) 24x7x365 using active and passive polling systems.
For more information on NextLevel Internet, call 858-836-0703 or visit www.nextlevelinternet.com.
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