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Riverside Health System Adopts Phytel Transition(TM) for Post Discharge Follow-UpNew Automation Tool Helps Contact Discharged Patients and Identify Those Patients at Risk for Unnecessary Readmission, While Bolstering Patient Satisfaction Scores (March 27, 2012)
DALLAS, TX -- (Marketwire) -- 03/27/12 -- Phytel, the leader in physician-led population health improvement, announced today that the Riverside Health System in Newport News, Va., has implemented the Phytel Transition solution in the emergency department at Riverside Regional Medical Center to provide better service and monitoring of patients who have been discharged from the healthcare system. Riverside plans to extend the Transition product to other areas of its integrated delivery system.
The 350-physician Riverside Medical Group has been using the Phytel Registry and Patient Outreach solution for nearly three years to help its primary care providers address gaps in preventive and chronic care. The positive financial and clinical impact of that program was one factor in Riverside Health System's decision to select the Transition product to improve the patient experience.
Recognizing that patient care transitions after discharge can affect not only patients' health, but also publicly reported patient satisfaction scores, Riverside Health System views Phytel's automated solution as the best way to communicate with all of its discharged patients. With Phytel Transition, 100 percent of patients are contacted within 72 hours of discharge providing an effective and efficient way to remain connected with patients.
The automated message from Riverside asks patients a series of questions, including whether they would like someone from the hospital to call them and whether they would recommend the hospital to a friend or relative. A Riverside nurse calls back patients who need additional assistance or have questions about their discharge instructions.
"We're thrilled with Phytel Transition, because it helps us identify those patients who need assistance and provide them with the support they need," said Renee Rountree, vice president of trauma and emergency services for Riverside Health System. "Our research shows that patients contacted after discharge are much more satisfied with their experience than those who aren't. So we expect the use of Phytel to lead to higher HCAHPS and patient satisfaction ratings. All in all, Phytel is an important tool in our focused effort to improve the patient experience."
Steve Schelhammer, CEO of Phytel, commented, "Phytel Transition is receiving an enthusiastic response from EDs and hospitals across the country, and that leading organizations such as Riverside Health System are already benefiting from this new product. To improve patient care and prevent unnecessary admissions, it is essential for EDs to engage with their patients after they return home or are cared for in a post-acute setting. Phytel Transition makes that possible by automating patient outreach and ensuring that patients get the assistance they need."
The premier company empowering physician-led population health improvement, Phytel provides physicians with proven technology to deliver timely, coordinated care to their patients. Phytel's state-of-the-art registry, which now encompasses more than 20 million patients nationwide, uses evidence-based chronic and preventive care protocols to identify and notify patients due for service, while tracking compliance and measuring quality and financial results. For more information, please visit www.phytel.com. Follow us on Twitter and find us on Facebook.
About Riverside Health System
Riverside Health System, based in Newport News, Va., is an integrated health network (IDN) that includes four hospitals (a fifth will be added next January) and a 350-physician medical group. The system also encompasses specialty hospitals, ambulatory surgery centers, and long-term-care facilities. Based mainly on its degree of integration, Riverside was ranked as the 23rd most advanced IDN in the country, according to a recent report in Modern Healthcare magazine. Riverside's disease management approach involves many disciplines from across its system to provide consistent documentation and care for patients using an electronic health record. For more information, see www.riversideonline.com.
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