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Repair.com(R) Introduces an Easy Way to Quickly Schedule an Appointment Online or by Phone for TV and Home Appliance RepairsRepair.com Takes the Hassle Out of Booking Appointments With Quality Service Providers (June 04, 2012)
STERLING, VA -- (Marketwire) -- 06/04/12 -- Launching today in 50 of the largest U.S. cities, Repair.com makes it convenient for consumers to quickly book an appointment online with local service providers for TV and home appliance repairs. Repair.com's easy-to-use scheduling tool helps consumers view and compare open appointments for repairmen, then book an appointment at a time that works best for them either online or by phone at 1-800-REPAIR-NOW. For Repair.com customers, a repairman can be at their door within 24-48 hours and their repair is guaranteed for 90 days.
"Our mission is to help connect customers with reliable service providers and book a repair appointment when they need it," said Chris Spanos, General Manager for Repair.com. "Customers can go online to make dinner reservations or schedule an appointment with a doctor; it should be just as simple to schedule an appointment to repair a TV or appliance."
"Advances in local search technology have made finding local services easier than ever," said Matt Booth, chief strategy officer, BIA/Kelsey. "Whether it's in search of a doctor or a repairman, more than 95 percent of consumers now use online media when researching products and services in their local area. But finding a service provider is just one piece of the puzzle. With their busy schedules and expectations around instant gratification, consumers need an easy way to connect directly with service providers, which makes online scheduling capabilities increasingly important for companies in the local services space to provide."
"Our robust, proprietary scheduling platform, combined with a deep expertise in delivering customer service, allows us to bring our customers the best in online scheduling. For service providers, offering online scheduling makes it easier for new, qualified customers to find their business," Spanos adds.
A one-stop-shop to solve repair needs, Repair.com is also a valuable resource for DIY articles and troubleshooting tips for some of the most common appliance-related issues. And while Repair.com currently provides scheduling services for home appliance and TV repairs, plans are underway to expand into other home repairs.
How it Works for Consumers
When something breaks at home, everyone understands the inconvenience of finding someone to fix it -- and fix it quickly. Repair.com aims to eliminate the hassle of searching for trustworthy repairmen by connecting customers with independent service providers and makes booking an appointment easy:
- Go to Repair.com, select the product to be repaired and enter your zip code, or call at 1-800-REPAIR - NOW, and let us find service providers for you.
- View a side-by-side comparison of local independent repairmen, including their available appointment slots.
- Choose a repairman and an appointment time that best fits your needs.
- Once scheduled, you will receive an email or call from the repairman confirming the appointment.
How it Works for Service Providers
Service providers can join Repair.com's reputable network of trusted repairmen to get access to booked jobs -- not leads or referrals -- with qualified customers. Repair.com matches independent repairmen with prequalified customers based on their zip code and specific repair needs. Repairmen can share their calendars and schedule appointments online through Repair.com without the hassle of using new software or hardware. Additionally, service providers set their own rates.
"More people are looking on the internet to find repairmen and we wanted to make sure that we were able to get the business of those customers," said Ralph Feldkamp of Ralph's Appliance Service in Tampa, Florida. "Receiving a scheduled appointment from Repair.com cuts out a lot of the hard work and allows us to do what we do best -- fix appliances!"
"Since working with Repair.com, we've added ten techs and expanded our coverage area to over 90 miles. My business has grown and we still provide great service to our customers. I can't rave enough about what Repair.com has done for my business," Feldkamp added.
Available in 50 cities across the U.S., Repair.com simplifies the search for reputable independent service providers in your area and lets you book an appointment online or by phone at 1-800-REPAIR-NOW. A service provider could be at your front door ready to help with your repair needs on the day and time that's most convenient for you.
Repair.com is provided by National Electronics Warranty, LLC. For more information on our service offerings, please visit Repair.com.
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