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Remote Access Software Ensures Availability of Business ApplicationsBomgar's Help Desk Support Solutions Provide Fast, Reliable and Secure Multi-Platform Access Regardless of Connection Type or Location (May 29, 2008)
RIDGELAND, MS -- (MARKET WIRE) -- 05/28/08 -- Companies around the world are becoming increasingly fragmented according to a recent survey. IT departments are coping with employees operating in remote locations over a wide variety of connections and a broad mix of applications. Despite the complexity, users expect business applications to be readily available at all times. Remote access software from Bomgar enables tech support to quickly connect and resolve computer problems and thereby ensure business continuity.
The survey was conducted by Forrester on more than 300 IT decision makers in North America, Japan, China, France, the U.K., Germany and India, with more than 50 percent of the respondents in the U.S. Five percent of the companies rated themselves as already highly decentralized, and 25 percent were somewhat decentralized.
A base of 259 of the respondents stated that only 27 percent of their employees are at headquarters, with an additional 33 percent in branch offices, 7 percent at external work sites, 12 percent in home offices, and 20 percent at large regional offices. More than 40 percent of the total respondents expect increased decentralization over the next three years.
As nearly 60% of the respondent companies have more than 5,000 employees, with half of them above 20,000, this represents a substantial portion of the workforce that will need the technical support features and functionality offered by remote access software.
Additionally, 72 percent depend on fixed broadband, 63 percent on mobile broadband, 55 percent on Wi-Fi hotspots, and 25 percent on dial-up.
Remote access software used for technical support must be able to ensure a fast, reliable and secure connection regardless of the connection type.
Bomgar, makers of the only appliance-based remote access software on the market, enables users to connect to support reps within 10 seconds whether they're using Windows 95 through Vista, Windows Mobile, Mac 10.3.9-10.5, SUSE, RedHat, Fedora, or Ubuntu Linux, regardless of their location or connection type, and without the need to pre-install software on the remote employee's computer or hand-held device.
To find out more about how Bomgar's help desk support solutions can ensure availability of vital business applications in a decentralized environment, visit the Bomgar website (http://www.bomgar.com).
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