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Orbitz.com Rated #1 Online Travel Provider in ACSI Customer Satisfaction Survey(April 23, 2014)
CHICAGO, April 23, 2014 (GLOBE NEWSWIRE) -- Orbitz.com today announced that it ranked the highest in customer satisfaction among all online travel websites in the 2014 American Customer Satisfaction Index (ACSI) Travel Report. The ACSI is a national economic indicator of customer evaluations of the quality of products and services available to consumers in the United States.
In the 2014 report, Orbitz.com scored a 77 on a scale of 100 – up 1 point from 2013. Orbitz outpaced competitors Expedia, Priceline and Travelocity and is the only online travel company whose score increased in the category this year.
View the 2014 ACSI Travel Report here.
"At Orbitz.com we're laser-focused on providing a great travel planning experience for our customers. We're investing significantly in building out our award-winning mobile apps and mobile web capabilities to support customers who want to shop using their smartphones and tablets," said Chris Orton, COO and president of Orbitz.com. "Last year we launched Orbitz Rewards, a groundbreaking loyalty program that rewards customers for booking on Orbitz.com. We're honored to be rated the #1 online travel provider in the 2014 American Customer Satisfaction Index, validating our strategy of investing to make Orbitz.com the world's most rewarding place to plan and book travel."
The American Customer Satisfaction Index surveys 70,000 customers about products and services leading to benchmarks of customer satisfaction annually. The survey looks at more than 230 companies, 43 industries, 10 economic sectors and over 100 services, programs and websites of federal government agencies. Specifically in travel, the 2014 ACSI Travel Report provides customer satisfaction results for major players in travel-related industries, including airlines, hotels and online booking sites. In addition to measuring overall customer satisfaction, its drivers and outcomes, the ACSI Travel Report examines the total arc of the customer experience for each industry, capturing customer opinions about key elements such as airline baggage handling, hotel amenities and Internet travel. The report is based on nearly 7,500 interviews with customers about their recent air travel, hotel stay or online booking experiences.
Orbitz.com is a leading travel website that enables consumers to search for and book a broad range of hotels, flights, car rentals, cruises, vacation packages and destination activities. Since launching in June 2001, Orbitz.com has become one of the world's largest online travel sites. Orbitz.com now offers the groundbreaking Orbitz Rewards loyalty program—the only program where customers can earn rewards immediately on flights, hotels and packages, and redeem instantly on tens of thousands of hotels worldwide. Use the Orbitz Rewards Visa® Card to earn even more rewards. Orbitz.com is the #1 way to book travel on mobile devices, be it using our apps (get them at www.orbitz.com/mobile) or our smartphone-optimized website (m.orbitz.com), both of which are tailored for smartphones and tablets. The Orbitz app for iPhone is one of only 48 apps out of nearly 900,000 available apps chosen by Apple to be inducted into its App Store Hall of Fame. Orbitz also ranks #1 in Online Travel Website Customer Satisfaction in the 2014 American Customer Satisfaction Index. Orbitz members get exclusive access to Insider Steals hotel deals, promotions and other saving opportunities. Follow Orbitz on Facebook, Twitter and through the Orbitz Travel Blog. Orbitz.com is operated by Orbitz Worldwide (NYSE:OWW).
About Orbitz Worldwide
Orbitz Worldwide (NYSE:OWW) is a leading global online travel company using technology to transform the way consumers around the world plan and purchase travel. Orbitz Worldwide operates the consumer travel planning sites Orbitz (www.orbitz.com), ebookers (www.ebookers.com), HotelClub (www.hotelclub.com) and CheapTickets (www.cheaptickets.com). Also within the Orbitz Worldwide family, Orbitz Partner Network (www.orbitz.com/OPN) delivers private label travel technology solutions to a broad range of partners including some of the world`s largest airlines and travel agencies, and Orbitz for Business (www.orbitzforbusiness.com) delivers managed travel solutions for companies of all sizes. Orbitz Worldwide makes investor relations information available at investors.orbitz.com.
CONTACT: Marita Hudson Thomas
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