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OmniBus Expands Support Services to Keep Pace With GrowthCustomer service investment includes increases in support teams and management (June 09, 2005)
OmniBus Systems is enhancing its support services to meet the needs of a growing customer base for the company's broadcast automation and content management technologies. Service teams in key regions of North America, Europe, and Asia are being expanded through new hires and office openings, and the company is launching a new interactive online service designed to support clients worldwide.
In addition to an increase in technical support staff at the company's European support headquarters in the U.K., OmniBus' North American and Asian support operations have expanded with the addition of new project engineers, technical support staff, and regional offices in New York, Los Angeles, Miami, and Singapore.
Just appointed to lead the North American support team is Brian Chavez, who transitions from the role of sales manager to take the position of director in customer support and operations. With 18 years' experience in the broadcast industry, Chavez has an extensive background in customer support, project management, sales, and finance with Novus Development, Encoda Systems, Geocast Network Systems, and several major market television and radio stations. Brian will also retain responsibility for maintaining key account relationships.
Beyond office and staff expansion, OmniBus has invested in new support technologies with the launch of a completely redesigned Web site that delivers new services to broadcasting and cable customers and offers advanced interactive features designed to broaden the company's customer support services. Available to all customers who participate in the Omni Care warranty program, the site enables OmniBus customers anywhere in the world to log and update calls, review the progress made in resolving issues, talk to one another about OmniBus technology, and have access to an extensive knowledge base across an Internet connection, 24 hours a day, 365 days a year.
The site features quick and easy access to software and hardware datasheets, reference guides, and other technical information pertaining to all released OmniBus products. New and enhanced features include direct access to all folders within OmniBus' FTP area, a support forum, a "Notice Board" with the very latest technical announcements, and the facility for multiple email addresses that will notify customers of software releases or information updates.
"OmniBus is committed to providing truly unrivalled support services to broadcasting and cable operations around the world through the right combination of personnel and the latest technologies," said Mike Oldham, CEO of OmniBus. "We're confident that these new efforts will make it even easier for our customers to access valuable product information and the depth of expertise available 24/7 through our very experienced technical support staff."
OmniBus also offers an extensive consultancy program that addresses training requirements, changes in workflow practices, skills development, and technology recommendations. A dedicated team of support staff and engineers are on permanent call to answer questions and resolve any issues that may arise at OmniBus installations.
About OmniBus Systems
OmniBus Systems provides broadcasting, cable, and satellite organizations with comprehensive automation and media content management solutions that address every area of television-related operations. Its newsroom, content, and workflow automation solutions include acquisition and recording of rich media material, low-resolution editing, media asset management, and playout. OmniBus is a global company with headquarters in the U.K. and offices in the United States, Germany, and Singapore.
More information is available at www.omnibus.tv.
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