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OTRS Welcomes ASERCA-SAGARPA and BanRegio to Its Growing Roster of Mexican Customers

Major Organizations Sign Up for OTRS Open Source IT Service Management Solutions (August 11, 2010)

MEXICO CITY -- (Marketwire) -- 08/11/10 -- OTRS (, the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced the addition of ASERCA, an entity of the Mexican Ministry of Agriculture (SAGARPA), and BanRegio, a leading Mexican financial institution, to its growing list of Mexican customers. The two organizations will bolster their customer service departments with open source OTRS help desk, IT service management, and support services.

"We are excited to welcome ASERCA and BanRegio to our growing list of Mexican clients, affirming the wisdom of our recent Latin American expansion," said Alejandro Torres Padilla, Managing Director of OTRS Latin America. "We are honored that these major organizations have selected OTRS Service Management solutions from a crowded field of competitors, and we look forward to working with them to set the gold standards of service for the people and businesses they serve."

OTRS open-source service management solutions enable organizations to provide outstanding service to their customers. The company recently released a free OTRS help desk app for iPhone and iPad, enabling clients of OTRS to manage customer services via their mobile phones, from anywhere in the world. The company's totally redesigned OTRS 3.0, now in beta, was released August 2nd.

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About OTRS
OTRS is the leading open source service innovation suite. The OTRS product suite comprises a Help Desk, an ITIL V3-certified IT service management (ITSM) solution, an associated iPhone App and an underlying technology platform. Over 80,000 corporate groups worldwide use OTRS to improve service, increase customer satisfaction and lower costs. OTRS is available in 27 languages, enabling multi-national corporations to consolidate their service operations onto a single, unified solution. OTRS Group provides worldwide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed hosting. Key customers include industry leaders such as NASA, Siemens, Nokia and Toshiba. For more information on OTRS products and services, please visit

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