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OTRS OnDemand Adds Prepackaged Help Desk Solutions

New SaaS Scenarios Provide Ready-to-Go Club Membership and Security Management (November 23, 2010)

CUPERTINO, CA -- (Marketwire) -- 11/23/10 -- OTRS (www.otrs.com), the leading open-source service innovation suite providing Help Desk and ITIL V3-certified IT service management (ITSM) solutions, today launched two new OTRS OnDemand help desk "scenarios." The ready-to-go SaaS packages make quick work of setting up help desk management of member and sponsor requests for a sports club or political party, and a Critical Incident Reporting System (CIRS) to track incidents and threats for a company or governmental unit.

The new scenarios tailor the cloud-based help desk to specific environments without compromising any of the versatility and configurability of the total OTRS platform. They are the first in a monthly series of additions to the library of prebuilt business scenarios in OTRS OnDemand.

Available Now
The new Club Membership and Security Management scenarios for OTRS OnDemand are available for immediate deployment. OTRS OnDemand is available at http://www.otrsondemand.com/ as a 30-day free trial, after which the cost is $30 per month for a single agent, with scaled pricing for multiple agents. To try OTRS OnDemand, or to register for a free webinar, please visit http://www.otrsondemand.com/

About OTRS
OTRS is the leading open-source service innovation suite, providing a Help Desk, an ITIL V3-certified IT service management (ITSM) solution, an associated iPhone app, and an underlying technology platform, delivered as an on-demand Help Desk or as freely downloadable open source software. Over 80,000 corporate groups worldwide use OTRS to improve service, increase customer satisfaction, and lower costs. OTRS is available in 27 languages, enabling multinational corporations to consolidate their service operations onto a single, unified solution. Worldwide enterprise support includes process design, implementation, customization, and hosting. Key customers include NASA, Siemens, Nokia, and Toshiba. For more information on OTRS products and services, please visit http://www.otrs.com/.



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