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OTRS Help Desk on iPhone and iPad Now Available for DownloadFree Open Source OTRS App Delivers 24/7 Mobile Service Management (August 10, 2010)
CUPERTINO, CA -- (Marketwire) -- 08/10/10 -- OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced the release of its free iPhone and iPad app for mobile service management, empowering mobile workers to input service ticket information on the go. The new app changes the way businesses deliver support and services to their customers by providing 24/7 mobile access, without the need for a desktop or laptop.
"Highly responsive customer service is pivotal in retaining customers and growing a business, so the efficiency with which help is delivered becomes a key competitive differentiator. We are excited to offer our new iPhone app that enables the management of customer service information 24/7, from anywhere in the world," said Paul Salazar, GM of OTRS North America. "We are equally proud to enable users to download the application free of charge, to connect to our open source software. At OTRS, we believe in freedom of choice, freedom from vendor lock-in, and the freedom of open source."
Free download with Support Services
The OTRS iPhone app is available immediately for download and deployment from the iTunes App Store at no charge at http://itunes.apple.com/en/app/otrs/id383841790?mt=8. OTRS is a service management platform for Help Desk and IT Service Management (ITSM). It is distributed free of charge under an open source license, and is used by support organizations, customer service teams and IT departments worldwide. The company provides professional and managed services to enable customers to quickly and reliably deploy OTRS, including Subscription Support services. For more information, please visit http://www.otrs.com.
OTRS is the leading open source service innovation suite. The OTRS product suite comprises a Help Desk, an ITIL V3-certified IT service management (ITSM) solution, an associated iPhone App and an underlying technology platform. Over 80,000 corporate groups worldwide use OTRS to improve service, increase customer satisfaction and lower costs. OTRS is available in 27 languages, enabling multi-national corporations to consolidate their service operations onto a single, unified solution. OTRS Group provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed hosting. Key customers include industry leaders such as NASA, Siemens, Nokia and Toshiba. For more information on OTRS products and services, please visit www.otrs.com.
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