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OTRS Certifies New Partners in India, Malaysia, Russia, Slovakia and Chile

OTRS Expands Worldwide Network of Partnerships With Five New OTRS Systems Integration Partners (December 15, 2010)

CUPERTINO, CA -- (Marketwire) -- 12/15/10 -- OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced five new OTRS certified systems integration partners. Two of the new partner companies in Eastern Europe, Moscow's Radiant System Solutions and eGroup from Bratislava in Slovakia, received certification in Nuremberg in early December. Two new system integration partners from the Asia-Pacific received their certification shortly thereafter at an event in Kuala Lumpur: Keen & Able Computers from New Delhi, India, and Ontrack Business Solutions from Kuala Lumpur, Malaysia. The Chilean integrator GSTI was certified in November in Mexico City as a new partner for the Latin America office.

OTRS' new partners in Russia and Slovakia will help further growth and increase the availability of OTRS Services in Eastern Europe. According to OTRS download statistics, Russia ranks third only to Germany and the United States.

"Eastern Europe is a high-growth market for us and the download statistics show that very clearly. With Radiant System Solutions and eGroup, we look forward to collaborating with two very highly qualified partners, and together we'll expand the availability of the OTRS service," said André Mindermann, CEO of OTRS group. He continued, "As international hubs, New Delhi and Kuala Lumpur play an important role in the development of OTRS networks in the APAC Region. We are particularly pleased to have found our new partners Ontrack Business Solutions along with Keen & Able Computer, to be highly professional system integrators in the region. GSTI is also further expanding our service offerings in the Spanish-speaking countries."

OTRS is already planning the next certification training and events. New potential OTRS System Integration partners are in France and Spain, as well as Brazil and the Latin American countries, and there are numerous other partnership inquiries. Accordingly, already in the first quarter of 2011 new partner certification in Europe and South America provided.


About OTRS
OTRS is the leading open-source service innovation suite, providing a Help Desk, an ITIL V3-certified IT service management (ITSM) solution, an associated iPhone app, and an underlying technology platform, delivered as an on-demand Help Desk or as freely downloadable open source software. Over 80,000 corporate groups worldwide use OTRS to improve service, increase customer satisfaction, and lower costs. OTRS is available in 27 languages, enabling multinational corporations to consolidate their service operations onto a single, unified solution. Worldwide enterprise support includes process design, implementation, customization, and hosting. Key customers include NASA, Siemens, Nokia, and Toshiba. For more information on OTRS products and services, please visit http://www.otrs.com/

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