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OTRS Certifies Latin American Partners

ITcon, OpenTask, and DUX Diligens Named Certified OTRS System Integrator Partners (August 11, 2010)

MEXICO CITY -- (Marketwire) -- 08/11/10 -- OTRS (, the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced that it is extending its Latin American network of Certified Partners to ITcon (Colombia), OpenTask (Mexico), and DUX Diligens (Mexico, Argentina, and Spain). The three companies successful completed the certification program at the OTRS Mexico City office.

"Latin America is key to our global expansion, and it gives me great pleasure to welcome ITcon, OpenTask, and DUX Diligens as partners in promoting OTRS as the standard of help desk and service management excellence in this fast-growing region," said André Mindermann, CEO of OTRS Group. "They are leading integrators in the countries they serve, and their staffs have passed our stringent certification program in OTRS help desk and IT service systems."

"With the addition of these new certified partners, we are confident that we will increase significantly our effectiveness in reaching our target Spanish speaking business community and that the key message of value is properly conveyed," said Alejandro Torres, Managing Director of OTRS Latin America. "The three partners possess strong business and technical capabilities to make that happen and make everybody win: the clients, themselves and OTRS. We expect more organizations in the region being added to our quality network of partners soon."

The OTRS Worldwide Partner Certification Program trains and certifies its partners to deploy and support open source OTRS help desk and service management systems, and maximize their customer's ROI. For more information, please visit

For more information on OTRS products and services, please visit
For more information on ITcon, please visit
Visit for more information.
For more information on DUX Diligens, please visit

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