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OAISYS Announces Innovative Vision for Call Recording Deployment and Access, Introduces New Hybrid Cloud OfferingOAISYS AllWays and Gateway to the Cloud Enable Users to Take Advantage of Advanced Recording Anywhere, Anytime on Any Device (May 15, 2012)
TEMPE, AZ -- (Marketwire) -- 05/15/12 -- OAISYS®, a leader in business call recording and contact center management solutions, today launched OAISYS AllWays, a revolutionary vision and approach encompassing the many ways in which its software applications can be deployed and consumed. The cornerstone of this approach is the new OAISYS Gateway to the Cloud offering, a cloud solution that makes advanced call recording functionality more affordable and accessible to SMB and midmarket customers. The product is now available for early adopters.
"OAISYS has long been committed to delivering the most versatile, affordable and practical call recording solutions available on the market," said Brian Spencer, president of OAISYS. "The introduction of the OAISYS AllWays unifying vision for those solutions and the associated launch of our OAISYS Gateway to the Cloud offering represent significant steps toward being superiorly positioned to flexibly and cost-effectively meet the needs of our customers anywhere, at any time and on any device."
As cloud-based technologies have advanced to enable more efficient use of scarce resources, small and mid-sized businesses that do not have the requisite means by which to access and deploy enterprise-class applications have increasingly turned to cloud-driven solutions. Similarly, the proliferation of smart phones and tablets in the workplace as a result of the Bring Your Own Device (BYOD) trend is also transforming business IT environments. OAISYS AllWays signifies a pragmatic and all-inclusive approach to delivering a full spectrum of call recording solution deployment options, including on-premise, pure cloud and hybrid cloud, as well as support for user access to applications and data across a range of devices.
The OAISYS Gateway to the Cloud solution enables companies with a preexisting investment in on-premise telephony systems to add advanced call recording and interaction management functionality in a hosted cloud environment. An on-premise OAISYS Cloud Gateway device captures voice conversations and associated call data from the customer's premise-based business telephone system. Calls are initially stored locally, then uploaded on a scheduled, recurring basis to the OAISYS cloud-based managed services location. Users can access call records just as if they were stored locally, without concern for administration, security, redundancy or other management issues. The service is provided on a month-by-month, pay-as-you-go basis.
"The OAISYS Gateway to the Cloud solution is an excellent way for businesses to layer on an advanced application set they may have felt was previously unavailable to them, and it's a great stepping stone for businesses seeking a phased transition to migrate their communications infrastructure to the cloud," Spencer said. "Many businesses that have invested in premise-based telephony have very targeted compliance requirements or contact center needs that are at odds with their resource limitations, which makes it difficult to justify undertaking the capital, operation and maintenance costs of a dedicated, on-premise call recording system. Now, they are able to take advantage of our expertise and investment in the cloud and gain access to these rich applications."
In addition to traditional desktop user functionality, the OAISYS Gateway to the Cloud model, as with all of the OAISYS solution deployment options, can work in conjunction with the recently announced OAISYS Mobile Recall application for tablet and mobile device users. "We are committed to offering the rich set of applications and content our products provide through virtually any device, from the traditional PC-based workstation to smart phones and tablets," said Spencer. "OAISYS AllWays is about giving customers our solutions via the consumption method they want and on the devices they choose."
OAISYS has recruited and will continue to enlist a select group of leading channel partners to offer the Gateway to the Cloud solution to their end users, actively solicit feedback and incorporate that information in its full-scale release to general availability.
OAISYS® (www.oaisys.com) is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. The OAISYS voice documentation and interaction management solutions help companies within a variety of industries -- including healthcare, automotive dealerships, financial services, and the public sector -- attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management. Compatible with leading business communications system providers, including Avaya, Mitel, ShoreTel and Toshiba, as well as SIP-based communications services, OAISYS Tracer and Talkument applications help companies improve risk management, quality assurance, customer retention, dispute resolution, regulatory compliance requirements and other critical business concerns. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England.
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