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OAISYS Advanced Call Recording Joins SterlingVOICE Hosted VoIP Platform From Sterling CommunicationsCombined Solution Delivers Enhanced Regulatory Compliance and Quality Monitoring Capabilities (May 09, 2012)
TEMPE, AZ -- (Marketwire) -- 05/09/12 -- OAISYS®, a leader in business voice documentation and contact center management solutions, today announced a new strategic relationship with Sterling Communications, a recognized regional leader in voice over Internet protocol (VoIP) phone systems and owner and operator of the largest ShoreTel installation in the Pacific Northwest.
This relationship is designed to bring advanced call recording functionality to customers of its SterlingVOICE VoIP business communications solution. The solution integration provides numerous benefits to customers in critical areas of business concern, including quality assurance and personnel development, risk management and regulatory compliance, dispute resolution and communication archiving, and work productivity enhancement.
"Sterling Communications has done an exceptional job of differentiating itself in a competitive market by providing their customers with a flexible, scalable and reliable hosted VoIP offering combined with a strong commitment to outstanding service and support," said Brian Spencer, president of OAISYS. "We look forward to enhancing that value proposition further with our call recording solutions and are eager to play an integral part in supporting their focus on creating total customer satisfaction."
"We're excited to offer OAISYS' advanced call recording solutions to our business communications VoIP customers," stated Tom Gillihan, president of Sterling Communications. "The combination of our managed cloud-based SterlingVOICE communications system with OAISYS voice documentation and interaction management solutions addresses a growing demand for the more sophisticated and comprehensive feature functionality sought by SMB and Midmarket customers."
Sterling Communications' SterlingVOICE hosted VoIP solution enables companies of all sizes to enjoy easy and affordable access to advanced communication features and functionalities without the worries and expense of owning, administering and maintaining their own equipment, all for a set, per-user subscription cost that makes budget planning simple. By partnering with OAISYS for advanced call recording capabilities, including the most advanced set of regulatory compliance features in the industry, Sterling Communications provides its users with a complete, cost-effective solution for all their voice, documentation and business process assurance needs.
OAISYS® (www.oaisys.com) is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. The OAISYS voice documentation and interaction management solutions help companies within a variety of industries -- including healthcare, automotive dealerships, financial services, and the public sector -- attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management. Compatible with leading business communications system providers, as well as SIP-based communications services, OAISYS Tracer and Talkument applications help companies improve risk management, quality assurance, customer retention, dispute resolution, regulatory compliance requirements and other critical business concerns. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England.
About Sterling Communications
Sterling Communications provides infrastructure and bandwidth to support regional businesses with VoIP phone systems, high-speed Internet access, Web hosting and colocation facilities from its offices in Portland, Oregon. Since 1997, the company has taken care of its customers while making the Internet more productive for them. Each year since 2001, the company has been recognized by the Portland Business Journal as one of the Top 100 Fastest Growing Private Companies. Find out more at www.sterling.net.
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