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NexxtShow Uses Whaleback Managed Services to Deliver Game-Changing Customer Service

Innovative, Service-Focused Trade Show Company Relies on Whaleback Cloud-Based Unified Communications With New Polycom VVX Phones for Enhanced Mobility and Efficiency (May 07, 2012)

PORTSMOUTH, NH -- (Marketwire) -- 05/07/12 -- Whaleback Managed Services, the leader in managed unified communications services, today announced that NexxtShow -- the innovative, service-focused tradeshow partner to leading association and corporate professionals -- is using Whaleback's CrystalBlue Cloud-based Managed Unified Communications Services with new one-touch unified communications and multimedia access Polycom® VVX® 500 Phones to deliver superior customer service.

"When NexxtShow was established in 2010 by industry veterans, we set out to become a game-changing tradeshow company through customer service, efficiencies and technology innovation," said Dave Connor, Chief Customer Officer at NexxtShow. "From the start we knew we needed Voice-over-IP business communications to achieve our goals, and Whaleback Unified Communications has given us exactly what we needed with the ability to expand seamlessly as we grow."

"Using Whaleback allows us to meet our customer service imperative to never put callers on hold. Our entire staff -- even the company president -- take customer calls, giving exhibitors and contractors immediate service," continued Connor. "We love the flexibility and mobility Whaleback gives us to move our phones. Our employees travel for weeks at a time, and no matter where they are -- at Massachusetts headquarters, in Las Vegas, San Diego, or Washington DC facilities, working remotely, at home, or on the road -- they can plug their VVX phone into the system or transfer UC services to their cell and smart phone to stay connected and responsive to customers."

"The VVX phones give us touch screen, one-touch access to information about every staff member, providing the immediate visual assistance to handle multiple calls, easily view who is on the phone, see recent and missed calls, and configure/add phone numbers," said Connor. "These phones do so much more, but right now we like the easy-to-navigate menus that mean fewer steps for us."

"Whaleback offers the perfect solution for an innovative company like NexxtShow, where customer service is top priority," said Karil Reibold, CEO of Whaleback Managed Services. "Our comprehensive, intelligent business communications services are fully managed, monitored and supported as a true optimized cloud offering designed to enhance productivity and streamline operations."

CrystalBlue Cloud-based Managed Unified Communications Services gives customers a feature-rich, high quality, enterprise-wide communications system without the expense or headache of installing and managing an on-premise PBX. Its features can be accessed anywhere, anytime from the Internet, mobile network or public telecommunications network. CrystalBlue integrates business-class telephony features, high-definition voice, network services, IP desk phones, messaging, collaboration, mobility, service guarantees, and redundancy with the simplicity of a cloud-based service and the quality and reliability of a robust enterprise system.

Benefits of Whaleback's Cloud-based Managed Unified Communications Services include:

  • Use and pay for only what you need, when you need it
  • Access to highly trained support professionals
  • Guaranteed full end-to-end support
  • Centralized proactive monitoring and management
  • Remote problem identification and resolution
  • Business continuity planning and coordination
  • Future-proof to easily add new applications and services

Features of the Polycom VVX 500 include:

  • Up to 12 line appearances, full-featured phone
  • Interactive color touch screen UI
  • Streaming media video playback
  • Polycom HD Voice™
  • Video conferencing via external USB cam (coming post FCS)
  • Full Browser (Webkit)
  • Rich telephony features
  • Supports expansion modules
  • Headset & Accessories: RJ9 wired headsets, Wireless connectivity via electronic hook-switch, read headset, Tech bulletin: USB wired headsets, Wireless USB headsets coming soon
  • Call transfers

About NexxtShow
NexxtShow is an innovative exposition-services contractor and trusted partner to leading association and corporate professionals. Founded by industry veterans committed to delivering a higher level of service, a higher level of show manager and exhibitor satisfaction, and greater efficiency from start to finish, NexxtShow raises the bar of the trade show and meeting experience.

About Whaleback Managed Services
Whaleback Managed Services is a leading provider of cloud-based managed unified communications services for small and medium enterprises. Whaleback's end-to-end, business-class voice services enhance productivity and reduce operational and capital expenses by offering flexible, feature-rich VoIP calling packages, proactive, centralized monitoring and management, and high-touch customer service. Whaleback's optimized cloud-based managed voice services are used by customers with single and multi-site environments in industries including retail, legal, financial, real estate, service, medical, construction, food, tourism and more. For more information about Whaleback Managed Services visit

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Lisa Allocca
Red Javelin Communications
+1 (978) 470-2227
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