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New Year Resolutions for the Pro AV Corporation

By Denise Harrison
While personal new year resolutions are passe, company resolutions might be a great way to set the tone for the 2002. Here are my top 10 suggestions for resolutions that could apply to just about any Pro AV company. If you have suggestions for more, send them in! We'll reprint them next issue of KNews.

1. In 2002, well focus on whats good and make it better. Well look at what works and do more of it. And well recognize publicly those systems and people that are contributing to the positive aspects of our business.

2 In some cases, well start thinking of competition as "peer companies." Sometimes, working together is the best way to grow a market niche.

3. All employees will be informed, and participate in, company strategy. Theres nothing like ownership of ideas to bring out the best in everyone.

4. Well run a contest to see which employees can answer a customer inquiry quickest, and a second contest to award the quickest resolution to a customer tech problem.

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