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New Technology Eliminates Hold Times at Fortune 500 Companies(July 06, 2011)
Washington, DC (PRWEB) July 06, 2011
A new application launched by Washington, DC-based FastCustomer enables users to, with one click, skip waiting on hold at the 1,900 largest companies in the United States and Canada.
When people need customer service, they just want to talk to a real person, FastCustomer Co-founder Aaron Dragushan said. We wanted to take waiting on hold out of the process.
The free mobile application navigates phone trees, waits on hold so you dont have to, and connects you once a customer service agent is on the line.
This time-and-headache saving aspect of the application already has attracted more than 15,000 iPhone users who rate FastCustomer 4.5 stars, on average.
Customers are happier when they dont wait on hold, which means customer service conversations go better for companies, too. Its win-win.
The FastCustomer concept is now available on Android devices, as well, thereby expanding its reach to even more consumers who dont want to waste time -- or cell phone minutes -- waiting on hold.
We think customer service is broken for both customers and companies. We want to help both sides connect without the hassles of old technology and old thinking, Dragushan said.
Visit http://www.fastcustomer.com to download FastCustomer (free) for iPhone or Android.
About FastCustomer: FastCustomer is a free mobile application that enables users to skip hold and talk directly with a human in customer service at nearly 2,000 companies. Co-founders Aaron Dragushan and Paul Singh launched the Washington, DC-based startup in March 2011; the company has been fielding calls from the investment community and expects to close a seed round by August 1.
Read the full story at http://www.prweb.com/releases/mobile/startup/prweb8621789.htm.