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NWN Selects Zenoss to Monitor New Cloud Collaboration Service Offering

Customized Monitoring Provides Service Assurance to Mid-Market Organizations (March 29, 2012)

AUSTIN, TX -- (Marketwire) -- 03/29/12 -- Zenoss, a leading provider of management software for physical, virtual, and cloud-based IT infrastructures, today announced that NWN, a national systems integration company, has chosen Zenoss to monitor their new cloud collaboration service offering.

NWN provides managed remote services, onsite monitoring, and NCloud Hosted Collaboration, which provides dial tone, presence, video, contact center enterprise services from their NWN-built public cloud infrastructure. Since May 2011, NWN has fully deployed Zenoss to monitor all NWN Managed Service customers.

"With Zenoss we can customize the way we support each customer, and become an extension to the customer's team," said Drew Phelps, VP and General Manager for NWN's Managed Services Unit. "Zenoss is very accurate. Unlike our previous solution, which gave us lots of false positives, Zenoss tells us what is actually happening."

NWN is one of the first Cisco partners to deliver collaboration services to mid-market customers. Thanks to partnerships with Cisco, VMware, and EMC, NWN possesses a strong ability to customize offerings to the needs of their customers. Zenoss was chosen as an open management solution that allows NWN to develop and deliver the necessary monitoring for their customers.

"Zenoss is purpose built to help innovative service providers like NWN deliver reliable, cost effective, cloud-based services to their customers," said Bill Karpovich, CEO of Zenoss. "Our unified operations platform and NWN's expertise with Cisco's collaboration technologies is a winning combination."

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About Zenoss Inc.

Zenoss is a leading provider of management software for physical, virtual, and cloud-based IT infrastructures. Over 35,000 organizations worldwide have deployed Zenoss to manage their networks, servers, virtual devices, storage, and cloud infrastructure, gaining complete visibility and predictability into their IT operations. Customers include Rackspace, VMware,, LinkedIn, Carlson, Motorola and Deutsche Bank.

About NWN Corporation

NWN Corporation helps clients solve business problems through technology. The company provides clients with a complete range of information system services and solutions. These include data center and virtualization; network infrastructure; collaboration; client computing lifecycle management; software solutions consulting services, security, workforce agility; and managed services.

NWN is a substantial corporation with more than 600 employees in 12 offices in the US and one in China. The company has been recognized as one of the fastest growing, privately-held IT solutions companies in the country, ranking fifth in Inc. magazine's annual survey. NWN is privately held and woman-owned.

NWN's clients include private and public sector organizations in almost every line of work. It provides solutions to universities, Pre-K-12 districts and schools, financial institutions, manufacturers, hospitals, retailers, professional service providers, and state and local government agencies.

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