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NORAD Calls on Avaya to Help Track Santa's Sleigh NORAD Calls on Avaya to Help Track Santa's Sleigh

(December 15, 2011)

BASKING RIDGE, NJ -- (Marketwire) -- 12/15/11 -- This Christmas Eve, Avaya, a global provider of business collaboration and communications solutions and services, will help the North American Aerospace Defense Command (NORAD) and its volunteer Santa trackers answer the one question on everyone's mind: "Where is Santa Claus?"

From 4 a.m. MST on December 24 through the early hours of Christmas on December 25, approximately 1,200 volunteer Santa trackers will staff the toll-free 1-877-HI-NORAD Santa hotline, fielding calls from children of all ages inquiring about Santa's whereabouts. Last year, the NORAD Tracks Santa operations center at Peterson Air Force Base in Colorado received more than 80,450 calls on Christmas Eve from families around the world.

The operations center at Peterson Air Force Base uses Avaya's real-time voice communications to help route and answer these important calls. Avaya Aura® software and hardware have been tested and certified by the Department of Defense Joint Interoperability Test Command (JITC) to ensure security and reliability for missions such as this -- when failure is not an option.

The NORAD Tracks Santa program began in 1955 after a youngster dialed a misprinted telephone number for a Santa hotline, and instead reached a helpful commander at the Continental Air Defense Command Operations Center in Colorado Springs, Colo.


Quote
"For over 55 years, NORAD has answered the phone calls of excited children from around the world and helped them track Santa Claus and his reindeer. Avaya is a long-time contributor to the NORAD Tracks Santa program and is proud to once again help NORAD deliver some magic and wonder for the holidays."
-Steve Derr, vice president of DoD sales and sales engineering, Avaya Government Solutions

Additional Resources

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avaya, aura, avaya aura, avaya government solutions, norad, santa, christmas

About Avaya Government Solutions
Avaya Government Solutions is a provider and integrator of secure, certified business collaboration and communications solutions, providing unified communications, contact centers and networking to government agencies of all sizes around the world. Avaya Government Solutions leverages its professional services capabilities and cyber-security expertise to create technology platforms that streamline inter-agency communications and bring the right people together in the right context with the information they need. Please visit www.avayagov.com for more information.

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.

Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.

Media Inquiries:
Sami Asiri
408-496-3684
sami@avaya.com


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