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Moscow Showing Slight Improvement Regarding Hotel Guests' Satisfaction(May 30, 2012)
NUREMBERG, GERMANY -- (Marketwire) -- 05/30/12 -- Satisfied guests will gladly come back. In which of the major international cities the hotels could gain more points, and where those looking for rooms were less satisfied, is shown in the most recent hotel.info survey amongst guests. The free online hotel reservation service, with more than 210,000 hotels worldwide, discovered the following results when researching the customer feedback received.
In this international comparison little has changed in the upper half of the listing. There were no changes in the positions one to eight meaning that Warsaw still has the most satisfied hotel guests in the world. Zagreb and Ljubljana improved by two places to position nine and ten and therefore came in front of Sofia and Bangkok in the hotel.info guest satisfaction ranking.
The hoteliers in Riga and Vilnius have special reason to be proud. The hotel.info booking customers showed themselves to be much more satisfied in the Latvian capital city which moved up three places in the listing and is now in position fourteen with 7.42 points. At the bottom of the table Vilnius has replaced Beijing in the international ranking. Whereas the overall evaluation of the Lithuanian capital city increased from 7.19 to 7.25 points, the service provided by hotels in Beijing fell in the hotel.info survey from 7.20 to 7.16 points. Madrid was evaluated slightly better than before, yet still lost one position to Vilnius and now comes in last in the ranking. With 7.12 after 7.10 points the hotels in Moscow are slowly getting closer again to the international ranking.
Once again guests in Rome and Paris were less than satisfied. The "Eternal City" achieved 6.92 points but the city of love only managed 6.74 points from the guests of the online reservation service. London as well, with only 6.85 points, does not appear in the international ranking.
Guests who have booked a hotel at www.hotel.info evaluate the hotel after their departure on the basis of a points system (0 to 10). In the overall evaluation such things as room quality, friendliness of the staff, cleanliness, noise, value for money and the breakfast and gastronomy played an important role. In the ranking all values have been rounded to the second decimal place.
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