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Mobile Application From Aspect Software Increases Workforce Management Flexibility for Next-Generation Contact Center Managers(July 19, 2012)
CHELMSFORD, MA -- (Marketwire) -- 07/19/12 --
- Allows smartphone access to schedule management and critical information
- Real-time notifications enable faster issue resolution and increased productivity
- Provides anytime, anywhere access to operational metrics, agent schedules and exception management
- Innovative application built using Aspect Applications Foundation
Aspect Software, a leading provider of customer contact, enterprise workforce optimization and Microsoft platform solutions, today announced the availability of Aspect Workforce Mobile, a new customizable mobile application for supervisors and managers of next-generation customer contact centers. Targeted for the increasingly mobile workforce, this customizable application is compatible with Apple (iOS), Android or Windows devices and provides immediate access to both Aspect® Unified IP® and Aspect Workforce Management systems. This application also shows the power and flexibility of Aspect Applications Foundation and continues the company's momentum in providing the tools for next generation customer contact.
By untethering supervisors from their desktops, the application allows access to critical information and real-time notifications and is able to securely process updates directly to the system from the mobile device, decreasing internal costs and administrative overhead while increasing management's productivity. Real-time updates to Aspect Workforce Management produce the most accurate intraday schedules possible for greater agent productivity and operational efficiency.
This new mobile Workforce Management application is one of the first developed using Aspect's recently announced development framework, Aspect Applications Foundation, which brings together the company's multichannel interaction management and workforce optimization solutions with Microsoft technologies such as SharePoint, Lync and Dynamics CRM. This new development platform makes it easy to create purpose-built applications, such as Aspect Workforce Mobile, by centralizing access to application programming interfaces (APIs) and providing access to relevant data from both interaction management and workforce optimization in real-time. With Aspect Applications Foundation, customers can modify Aspect Workforce Mobile, or any application, on their terms.
"This multi-platform mobile application is just one example of a series of innovative solutions Aspect is introducing, and it represents the kind of customer collaboration driving our ability to deliver high-value solutions," said David Herzog, vice president professional services, Aspect. "The Aspect Workforce Mobile application, through the new Aspect Applications Foundation, draws on true next generation technologies to enable Aspect to deliver a rich user experience across multiple smartphone platforms powered by Aspect's transformative underlying workforce management capabilities."
For more information on other applications developed by Aspect, please click here.
Aspect builds customer-company relationships through a combination of customer contact software and Microsoft platform solutions along with workforce optimization for the enterprise. For more information, visit www.aspect.com.
Aspect, Aspect Workforce Mobile, Unified IP and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.
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