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Mitchell Announces Appointment of New General Manager for Mitchell NHQ Negotiation Services

Property & Casualty Industry Veteran Greg Gaughan to Lead Out-of-Network Negotiations Services Division Offering Seamless, Automated and Fully Integrated Healthcare Cost Containment Solutions That Optimize Medical Injury Claims (July 16, 2012)

SAN DIEGO, CA -- (Marketwire) -- 07/16/12 -- Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and Collision Repair industries, is pleased to announce the appointment of Greg Gaughan as the Vice President and General Manager of Mitchell NHQ Negotiation Services division. Mitchell's recent acquisition of NHQ, a national best-in-class provider of negotiated out-of-network payment services, empowers insurance payers to substantially contain medical injury claims costs and improve patient outcomes.

Previously, Greg served as Vice President of Account Management for the Auto Casualty Solutions division of Mitchell. Greg has over 20 years of insurance claims experience, having joined Mitchell in 2010 from Nationwide Insurance where he held a variety of significant leadership positions, including Associate Vice President of Corporate Strategy for insurance operations, Associate Vice President of Casualty Claims, Chief Claims Legal Officer, and Director of New York and Florida PIP Operations. Greg has significant experience in managing all aspects of business operations and will bring tremendous industry knowledge and leadership to the Mitchell NHQ division.

"I'm excited about this new opportunity to lead the Mitchell NHQ Negotiation Services division. We can immediately deliver to our clients a significant, but often neglected, opportunity to achieve impressive cost savings," said Greg Gaughan, Vice President and General Manager of Mitchell NHQ Negotiation Services. "The fact that between 50-70% of medical provider charges are outside of standard PPO or VPN networks puts insurance payers in challenging out-of-network territory -- where cost savings are difficult to achieve."

He added, "To help Mitchell clients gain the injury claims medical cost containment capabilities they need to survive in an increasingly challenging healthcare marketplace, we are introducing the Out-Of-Network Survival Guide which outlines the five essential Survival Tools needed to drive significant out-of-network savings."

Click here to access the Mitchell NHQ Out-Of-Network Survival Guide

"Greg is a great choice to lead Mitchell NHQ Negotiation Services," states Alex Sun, President and CEO of Mitchell. "He brings a wealth of hands-on P&C industry experience as a former claims executive to his new role and has deep insight into the injury claims cost management issues that impact our clients' business performance. We look forward to Greg's leadership in extending this network optimization solution to our auto casualty and workers' compensation clients."

In the coming weeks, Greg will be working with J.L. Fersch, Jr., Founder of NHQ, to transition into this new role. J.L. will continue to be actively involved with Mitchell NHQ, working with Greg and the rest of the Mitchell NHQ team on strategy, client services and business development opportunities, as well as being a key advisor to the Mitchell NHQ business.

Mitchell NHQ Negotiation Services is a national best-in-class provider of negotiated out-of-network prompt payment services. Since 1991, insurance carriers, third party administrators, self-administered employers, and injury claims professionals across the United States have benefitted from Mitchell NHQ's ability to deliver negotiated settlements between out-of-network medical services providers and payers. For more than two decades, NHQ programs have accelerated the bill settlement process, in full compliance with regulatory standards, realizing hundreds of millions of dollars in benefit opportunity for their policyholder customers involved in auto casualty and workers' compensation injury claims.

For more information about the Mitchell NHQ Negotiation Services contact: phone 800-421-6705, email, or visit

About Mitchell
Mitchell empowers clients to achieve measurably better outcomes. Providing unparalleled breadth of technology, connectivity and information solutions to the Property & Casualty claims and Collision Repair industries, Mitchell is uniquely able to simplify and accelerate the claims management and collision repair processes.

As a leading provider of Property & Casualty claims technology solutions, Mitchell processes over 50 million transactions annually for over 300 insurance companies/claims payers and over 30,000 collision repair facilities throughout North America. Founded in 1946, Mitchell is headquartered in San Diego, California, and has 1,700 employees. The company is privately owned primarily by the Aurora Capital Group, a Los Angeles-based investment group. For more information about Mitchell, visit

Jennifer Forman
Sr. Director, Marketing

Amanda McCarthy
Boston Communications

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