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Microlog Wins Contract From Kimbrough Ambulatory Care Center at Fort Meade for Its ServiceFirst(TM) Interactive Voice Response System(March 27, 2012)
GAITHERSBURG, MD -- (Marketwire) -- 03/27/12 -- Microlog Corporation (PINKSHEETS: MLOG), a Gaithersburg, Maryland-based technology leader in Integrated Voice Response (IVR) and Computer Telephony Integration (CTI) solutions for the Government, Healthcare and Lotteries has been awarded a contract from Kimbrough Ambulatory Care Center, the main medical center at Fort Meade in Fort Meade, Maryland, to upgrade the existing Microlog system to its newly JITC-approved Service First Interactive Voice Response (IVR) system.
"We look forward to upgrading Kimbrough Ambulatory Care Center to our JITC-approved ServiceFirst IVR system," said Microlog CEO Richard Meccarielli. "Also, increasing their current system capacity from 24 ports to 48 ports will enable both patients and staff to more efficiently keep up with patient appointments and other medical center needs by allowing for greater call handling capabilities."
The Microlog ServiceFirst IVR system is an Interactive Voice Response solution with multiple capabilities such as voice message options, speech recognition, text-to-speech, multi-language options and support for TTD (hearing impaired). The web-enabled system also has extensive reporting capabilities that allow the customer to track its call flow in an easy-to-read format, with the ability to email reports on a daily basis.
Microlog Corporation designs, implements and services patented software applications that enhance the productivity of the customer contact center experience, as well as providing consultation on a variety of system integration options. The company's services encompass the migration of e-commerce into the traditional call center environment by Web enablement. Microlog's award winning products support this Web enablement, as well as supporting all inbound and outbound media, telephone, e-mail, fax, and Web for contact centers.
For further information about Microlog's products and solutions, please contact Vanessa Meccarielli at 202.746.7776 or by email at [email protected].
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