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Managed Services Specific Outsourced Help Desk Acquisition: Dove Help Desk Joins GMS(May 08, 2012)
TORONTO, ONTARIO -- (Marketwire) -- 05/08/12 -- GMS Live Expert, an outsourced Help Desk and NOC for Managed Service Providers (MSPs), a service division of Global Mentoring Solutions Inc., recently announced the acquisition of Dove Help Desk, a Lexington, MA outsourced live help desk with six years experience working solely with Managed Service Providers across the US.
The contribution of Dove Help Desk's resources and experience creates significant opportunities for Global Mentoring Solutions Inc., and their consolidated MSP Partners, to benefit from greater economies of scale, enhanced PSA system integration, service coverage and extended NOC capability.
Wayne Goldstein, CEO of Global Mentoring Solutions explains the reason for the acquisition; "I'm very excited about our combined future! The addition of DHD provides us with immediate gains in technology, personnel and new customers to work with. The new organization will allow us to provide the MSP community with a richer service offering going forward."
MSP Partners and their clients working with both service divisions will receive full function 24/7 service support availability, a most responsive and effective customer experience, as well as increased efficiencies from cross Professional Services Automation ticketing technology.
Barbara Dove, CEO and President of Dove notes; "Building on the foundation that Dove has established over the past six years, this acquisition is the natural next step in the evolution, growth and long-term prosperity of our firm."
About Global Mentoring Solutions
Global Mentoring Solutions is a diverse, customer centric support organization; dedicated to our Reseller Channel. With today's complex technology support needs, GMS Live Expert provides seamless MSP Help Desk and NOC extensions for IT service businesses. With 24/7 end user phone, chat and email support capabilities, GMS Live Expert aims to complement company's support services. GMS Live Expert supports its MSP Partner's branding as a transparent extension to existing services and resources. GMS Live Expert creates a unique direct inward dial specifically for use by Managed Services clients, provides a branded chat engine, and handles all inbound client communications as an extension of their client's corporate branding.
Visit www.gmsliveexpert.com for more details, including an introduction video and sales chat support.
About Dove Help Desk
Dove Help Desk provides superior Help Desk support to their clients resulting in lower costs, increased productivity, and improved client satisfaction. Over the past 6 years, Dove Help Desk has specialized in prompt phone, e-mail and remote support for the MSP. The key to its success lies in its aim to make employees more productive. Dove takes away the mundane computer user issues thereby freely the IT staff to maintain their focus on important projects. PC users get back to work faster and become more effective.
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