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MSP MILESTONE Technologies, Inc. Deployed FrontRange's Cloud Solution for Service Management(December 05, 2011)
PLEASANTON, CA -- (Marketwire) -- 12/05/11 -- FrontRange Solutions today announced that MILESTONE Technologies, Inc. has deployed FrontRange Solutions SaaS2 Service Management solution to manage their Managed Service Provider (MSP) business.
FrontRange SaaS2 solutions deliver industry-leading Service Management and Asset Management functionality in a cloud-based environment. FrontRange is a leading provider of powerful and affordable Service Management, Asset Management, and Customer Service Management solutions and provides corporations with both on-premise and cloud-based applications. These solutions provide Enterprise-class capabilities that deliver fast time to benefit, high ease of use, and rapid return on investment.
As an MSP, MILESTONE supports critical technology functions at their client companies, and they recently implemented SaaS2 Service Management to help manage the service and support business areas for their Fortune 500 clients. With SaaS2 Service Management, MILESTONE can track and support each client's specific service requirements in the cloud instance. Since MILESTONE leverages the SaaS-based applications, they can quickly meet the changing demands of their client base, and they can easily extend the solution to further their IT support functional needs, such as problem, release or configuration management.
"When we looked at how best to support our customers, FrontRange SaaS² Service Management provided the high level of reliability we needed combined with world-class, flexible service management features to support our customers' specific requirements," said Tony Silveira, executive vice president, MILESTONE.
As part of the implementation project, the MILESTONE team, along with FrontRange Solutions Professional Services Organization, planned a phased rollout to support the business needs of the MILESTONE client base. With the phased approach, the team can continuously configure the application to support each client's individual Service Level Agreements to meet unique response times and assignments. Since these changes are done in the cloud-based environment, the changes can quickly be administered and deployed.
Industry-leading SaaS2 solutions
MILESTONE clients trust the company with a core part of their business -- their technology infrastructure. With FrontRange's SaaS2 solution they are able to provide organizations with the ability to quickly get up and running on the cloud-based software so client demand can immediately be met. In addition, configuration capabilities of the solution enable all clients to meet changing service management needs due to client requests or market variations.
About FrontRange Solutions
FrontRange is a leading provider of powerful and affordable Service Management, Asset Management, and Customer Service Management solutions. With an award winning tradition and recognized as a leader by industry analysts, FrontRange's products and solutions are used by over 13,000 customers to quickly improve interactions with external and internal clients to achieve better business results. FrontRange Solutions supports both on-premise and SaaS-based deployment methods across the solution set.
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