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LogicMonitor Launches Phone Call Alert System so MSPs Don't Miss a BeatHosted Monitoring Solution's New Phone Call Alerting Ensures That After Hours Techs Never Miss a Critical Alert (February 28, 2012)
SANTA BARBARA, CA -- (Marketwire) -- 02/28/12 -- Managed Service Providers are expected to proactively catch and respond to issues within their customer's network 24 hours a day. While sending out an email or text message to a technician's cell phone might be sufficient during the day, those methods can't always be counted on to wake a technician up in the middle of the night. LogicMonitor, a leading provider of hosted monitoring for physical, virtual, and cloud-based IT environments, today announced a wakeup call system feature to help MSPs prevent critical alerts from going unnoticed.
"During after hours, we were sending email and SMS messages to an answering service, and then they'd call us. LogicMonitor's new phone call alerting will enable us to eliminate that third party answering service and ensure that our technicians never miss a critical alert, regardless of time of day," said Jim Lancaster, CTO of Sagiss, LLC, an MSPMentor Top 100 MSP. "We've been through a number of different monitoring tools and for monitoring critical devices, there's nothing available today like LogicMonitor. It's one of the easiest systems I've ever been involved in deploying."
Phone call alerts provide detailed alert information and allow the user to take action (acknowledge, escalate, or schedule down time) directly from their phone. The new feature expands LogicMonitor's flexible alerting architecture, which lets users route alerts to different escalation chains based on the severity of the alert, type of device, or time of day.
"Our philosophy has always been to empower service providers with the tools and intelligence they need to proactively monitor critical infrastructure, including networking gear, servers, applications, databases, and storage," said Kevin McGibben, CEO, LogicMonitor. "Adding phone call alerting fits right in with that strategy."
Companies interested in gaining virtually instant visibility into their infrastructure can deploy a 14-day free trial of the full version of LogicMonitor at http://www.LogicMonitor.com.
LogicMonitor, Inc. is a leading provider of SaaS-based monitoring software for physical, virtual, and cloud-based IT environments. Headquartered in Santa Barbara, California, LogicMonitor was founded by a team of data center operations managers and technology experts dedicated to making monitoring simple. The company is a NetApp, VMware, Dell, HP, and Citrix technology partner. In addition to being recognized as one of the top network monitoring solutions by TechRepublic, LogicMonitor recently received the WebHost Magazine Editors' Choice Award for comprehensive network monitoring, and received the Best of SaaS Showplace (BoSS) Award for delivering outstanding business value with a Software-as-a-Service (SaaS) solution. For more info, visit www.logicmonitor.com or call (888) 41LOGIC.
Travis Communications for LogicMonitor
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