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LaSalle Solutions Recognized by Cisco for Excellence in Customer Satisfaction in the United States(February 09, 2012)
CHICAGO, IL -- (Marketwire) -- 02/09/12 -- LaSalle Solutions announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes LaSalle Solutions for delivering outstanding customer service to customers in the USA.
"When I measure the health of the business one of our critical indicators is our customer satisfaction. Our continued obtainment of this achievement shows me not only the success of the business today, but also our future," says Steven Robb, vice president and general manager of LaSalle Solutions. "We are also pleased to be working with a company like Cisco that recognizes partners for increased sales and high levels of customer satisfaction."
"Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate LaSalle Solutions for achieving outstanding customer satisfaction," said Edison Peres, senior vice president, Worldwide Channels, Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and post-sales support capabilities -- critical factors in choosing a trusted partner.
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About LaSalle Solutions:
LaSalle Solutions is a leading provider of life-cycle management services for technology and capital assets from acquisition and financing through IT asset management, maintenance and disposition. LaSalle's processes, outstanding customer service, and powerful online toolset LAMP(SM) enable customers to more economically and effectively manage time, maintenance credits and equipment deployment, tracking and decommissioning.
Founded in 1980, LaSalle Solutions is an independently operated company and a subsidiary of MB Financial Bank, N.A., which is a subsidiary of MB Financial, Inc., traded on the NASDAQ as "MBFI."
LaSalle Solutions and LAMP are registered trademarks of LaSalle Solutions in the United States. Cisco, the Cisco logo and Cisco Systems are registered trademarks of Cisco Systems Inc. in the United States and certain other countries.
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