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Kerio Operator 2.0 Helps Integrate IP Telephony With CRM Systems

The Award-Winning IP PBX Phone System Alleviates the Headaches of Traditional Telephony (July 24, 2012)

SAN JOSE, CA -- (Marketwire) -- 07/24/12 -- Kerio Technologies today announced Kerio Operator 2.0, the most advanced version of its IP PBX phone system to date. As the convergence between old-world telephony and the IT network has progressed, Kerio continues to add more functionality so that organizations can get more value and performance out of their VoIP system.

For example, Kerio Operator 2.0 features access to the Asterisk Manager Interface (AMI). The open API allows 3rd party applications, like customer relationship management (CRM) systems and desktop-based dialers, to be integrated with Kerio Operator. CRM integration means sales professionals can dial their customers directly within their CRM interface, and their calls are automatically logged within the system.

"As an IT solutions provider with quite a few clients and potential customers, I need to make a lot of phone calls each day," said Walter Huff, owner, Huff Technologies, a Kerio Preferred Partner in Jacksonville, Florida. "Kerio Operator 2.0, with its CRM integration tools, really speeds up that process and helps me get in touch with more leads."

Kerio Operator 2.0 is available as a software appliance, with its own security-hardened operating system for deployments on custom hardware. Additionally, it comes in two hardware appliance configurations for customers who prefer rapid deployment. Additional new features include:

  • Call Parking - Allows a user to put a call on hold at one telephone set and continue the conversation from any other telephone handset on the network.

  • Improved Extension Handling - If the same extension number is used on a desk phone and a smartphone, Kerio Operator can still provide each device with its own settings and they can be a members of ring group, call queues, or a call pickup room.

  • Auto-provisioning - Automatic "plug-and-play" phone setup eliminates the hassle of configuring new phones to the network. Many popular phones are supported, including Cisco, Linksys, Polycom, Snom and Yealink/Well.

"There is no debate that IP Voice installations are on the rise, and the old complicated PBX is going the way of the dinosaur," said Scott Schreiman, CEO, Kerio Technologies. "What we are seeing as the market becomes more mature are IP voice solutions that offer specialized features for specific markets. In Kerio Operator 2.0, we have made the system very compatible with the sales guy who lives in a program like Salesforce or SugarCRM."

Kerio Operator's straightforward pricing is $30 USD per user. The Kerio Operator Box 1210 hardware appliance is priced at $900 and the Kerio Operator Box 3210 is $1,400.

About Kerio Technologies, Inc.
Innovating in Internet security since 1997, Kerio Technologies, Inc. provides unified collaboration, communications and security solutions for businesses and organizations worldwide that prefer a simple approach to IT. Kerio is headquartered in San Jose, California, and has offices in New York, Germany, the United Kingdom, the Czech Republic, Australia, and Russia. Kerio is a Microsoft Gold Certified Partner, a member of CalConnect, a calendaring and scheduling consortium, and a member of the Mac Developer Program. Kerio has more than 5,000 channel partners who support more than 50,000 customers in more than 108 countries. Technology partners include Sophos, zvelo, VMware, Parallels and Notify Technology Corporation. For more information, please visit

"Kerio," its products and its logo are either registered trademarks or trademarks of Kerio Technologies, Inc. in the United States and/or other countries, as the case may be.

Andrew Staples
Kerio Technologies, Inc.

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